Maria Martha Wakeland
Vacaville,CA
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency.
Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Seasoned Coffee Shop Owner recognized for high productivity and efficient task completion. Specialize in customer service, inventory management, and staff training. Excel in leadership, problem-solving, and adaptability, ensuring smooth operation and positive customer experiences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Coffee Shop Owner
Bullevue
San Francisco, C.A
11.2017 - 12.2021
- Monitored stock levels of ingredients, beverages, supplies, and equipment needed for daily operations.
- Inspected facilities regularly to ensure cleanliness is maintained throughout the cafe.
- Ordered additional supplies as needed to maintain optimal inventory levels at all times.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Assisted in the preparation of pastries such as cakes, cookies, muffins.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
Coffee Barista
Nas Coffee Shop
San Francisco
04.2013 - 11.2016
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Kept records of sales transactions accurately in order to track inventory levels.
- Checked temperatures of coffee brewing equipment regularly.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Warehouse Worker
Shipping,Receiving and Stocking
San Francisco, C.A
01.2008 - 09.2011
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assisted in packaging and labeling of products for shipment.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Packed boxes and stock using organizational guidelines.
Education
High School
Erasmos Castellanos Quinto Prepa #2
Mexico City08-1994
Skills
- Oriented professional with 9 years of experience in the food industry
- Customer service
- Food preparation assistance
- Problem-solving capacity
- Marketing
- Warehouse experience for seven years (shipping orders, stocking)
- Menu design
- Strong multitasking
- Team player attitude
- Sales
- Customer service focus
- Detail-oriented mindset
- Financial transactions
- Adaptability to change
- Food prep
- Cash register express software
Certification
- CA Food Handler Certificate
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Coffee Shop Owner
Bullevue
11.2017 - 12.2021
Coffee Barista
Nas Coffee Shop
04.2013 - 11.2016
Warehouse Worker
Shipping,Receiving and Stocking
01.2008 - 09.2011
High School
Erasmos Castellanos Quinto Prepa #2