Mariame Behnken
Dayton,OH
Summary
Dynamic professional with a proven track record in customer service and healthcare, exemplified during tenure at Assisting Hands Home Care. Excelled in critical thinking and problem-solving, enhancing patient care and resolving customer disputes. Skilled in Microsoft Excel and bilingual communication, effectively boosting efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
State Tested Nursing Assistant
Home Instead Senior Care Home
01.2024 - 07.2024
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
- Promoted patient dignity through respectful communication, privacy protection, and culturally sensitive interactions.
State Tested Nursing Assistant
Trinity Community
09.2022 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
State Tested Nursing Assistant
Assisting Hands Home Care
10.2018 - 08.2022
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
General Laborer
The Coastal Companies
03.2016 - 08.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
Customer Service Representative
Orange Telecommunications
01.2012 - 11.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
LFAT
Mali (west Africa)06.2009
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- [Language] translation
- Fluent Bilingualism
- Microsoft Excel
- Data Entry
- Paperwork Processing
- Appointment Scheduling
Languages
French
Native or Bilingual
Timeline
State Tested Nursing Assistant
Home Instead Senior Care Home
01.2024 - 07.2024
State Tested Nursing Assistant
Trinity Community
09.2022 - 05.2023
State Tested Nursing Assistant
Assisting Hands Home Care
10.2018 - 08.2022
General Laborer
The Coastal Companies
03.2016 - 08.2018
Customer Service Representative
Orange Telecommunications
01.2012 - 11.2013
High School Diploma -
LFAT