Maria Mercedes Vazquez Zavala

Manage the end-to-end procurement, quotation, and order fulfillment process for industrial automation, electrical, hydraulic, and process control components, serving as the primary liaison between customers, suppliers, and manufacturers.

• Key Responsibilities
• Manage customer inquiries regarding purchase orders, product availability, pricing, lead times, and order status while providing prompt and professional support.
• Communicate updates related to lead time changes, price revisions, product obsolescence, and manufacturer-recommended replacement products.
• Source products by coordinating with manufacturers and authorized suppliers worldwide to obtain formal quotations, lead times, FOB pricing, and technical information.
• Prepare accurate customer quotations and sales estimates in QuickBooks, incorporating shipping costs, freight calculations through UPS, and strategic pricing based on product cost and delivery lead times.
• Receive, review, and process customer purchase orders, ensuring accuracy and timely order execution.
• Coordinate with suppliers to negotiate pricing, request discounts, and establish the most efficient payment terms and methods.
• Monitor supplier communications to ensure timely responses, accurate order processing, and on-time deliveries.
• Resolve customer claims, shipping discrepancies, damaged shipments, and product-related issues by collaborating with suppliers and manufacturers to achieve effective resolutions.
• Maintain comprehensive records of quotations, purchase orders, supplier information, pricing, and order status using Excel for tracking, reporting, and operational management.
• Build and maintain strong relationships with customers, manufacturers, and international suppliers to ensure efficient communication and high levels of customer satisfaction.
• Analyze supplier quotations to identify the most competitive combination of pricing, availability, and lead time while meeting customer requirements.
• Ensure accurate documentation and compliance throughout the sales, procurement, and order management process.
• Support daily operations by coordinating multiple customer requests, supplier communications, and order priorities in a fast-paced environment.

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Assisted customers with locating products, enhancing overall shopping experience.
• Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
• Managed inventory levels, ensuring product availability and organization on shelves.
• Educated customers on promotions and loyalty programs, fostering engagement and retention.
• Answered customer telephone calls promptly to avoid on-hold wait times.