ASHLEY CHISM
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
International Customer Service Representative
Siemens
Southaven, Mississippi
06.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Customer Service Lead
Arvato
Memphis, TN
02.2019 - 05.2021
- Consulted with customers regarding needs and addressed concerns.
- Implemented company processes to effectively resolve customer service issues.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
Diploma -
Fairley High School
05.2012
Some College (No Degree) - Customer Service Management
Delta Technical College
Horn Lake, MSSkills
- Medical Terminology Knowledge
- Microsoft Office Expertise
- Scheduling
- Microsoft Excel
- Typing Proficiency
- Credit Card Payment Processing
- Problem Resolution
- Customer Service
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Certification
- Leadership Essentials Certificate
Timeline
International Customer Service Representative
Siemens
06.2021 - Current
Customer Service Lead
Arvato
02.2019 - 05.2021
Diploma -
Fairley High School
Some College (No Degree) - Customer Service Management
Delta Technical College