Mariam Matus
Summary
A responsible team member who goes above and beyond to ensure companies success. Collaborative leader with dedication to partnering with coworkers to promote engaged, and good/safety work environment. Very attentive to guests and team members, as well as good communication skills amongst team members. Very punctual and efficient worker. Adapts to any environment and surroundings as well as any fast-paced hours. Have good social skills and interaction with guests to ensure a safe environment for them as well as a great experience.
Overview
4
4
years of professional experience
Work History
Hourly Manager
Jackmont Hospitality Inc. (Native By Nyesha)
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Hostess
Jackmont Hospitality (Barney's Beanery)
07.2021 - 08.2023
- Trusted with store key to open restaurant
- Ensured that cooks, bartenders and servers were all ready, restaurant was stocked and clean to ensure a clean and welcoming environment for guests to eat at.
- Train new staff on policy and procedure.
- Performed activities of the workers supervised as needed
- Greet customers and provide menus to them and answers any questions they may have regarding menu items and specials which helps enhance a greater dining experience.
- Walk the dining room area to ensure guest satisfaction and inform any other workers about specific needs.
- Ensure that tables are wiped down and ready for customer to enjoy their meal in a sanitary area.
- Pack up to go orders as well as orders placed online.
- Help servers deliver food and drinks to customers tables.
Server
Jackmont Hospitality (Barney's Beanery)
01.2022 - 06.2022
- Greet customers
- Take customers orders
- Deliver food and drinks to customers once it was ready
- Cashier experience
- Answer any questions customers would have regarding any menu items including drinks and specials.
Warehouse Assistant
Partners Personal
08.2020 - 06.2021
- Create labels for shipping
- Handled several accounts and made sure labels were placed correctly where customer wanted it
- Lead co-workers on what is needed to get done
- Made sure orders were picked correctly, sku matched the order, and quantities were correct in order to proceed to create shipping label
- Packed orders
- Maintained a safe and clean work environment by keeping shelves, pallet area, and workstations clean and sanitary
- Lift and move objects 10-50lbs.
Education
No Degree - Business Administration And Management
California State University - Los Angeles
Los Angeles, CA06.2024
High School Diploma -
South East High School
South Gate, CA06.2020
Skills
- Fast learner
- Excellent communication skills
- Very cooperative and team oriented
- Bilingual
- Responsible
- Punctuality
- Cash Handling
- Establishing and maintaining great customer relationships
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Management
- Customer Relationship Management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Hourly Manager
Jackmont Hospitality Inc. (Native By Nyesha)
08.2023 - Current
Server
Jackmont Hospitality (Barney's Beanery)
01.2022 - 06.2022
Hostess
Jackmont Hospitality (Barney's Beanery)
07.2021 - 08.2023
Warehouse Assistant
Partners Personal
08.2020 - 06.2021
No Degree - Business Administration And Management
California State University - Los Angeles
High School Diploma -
South East High School
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