Marian Ampah
Ellicott City,MD
Summary
- Extremely motivated, highly professional individual seeking employment in an organization where display knowledge, experience and skills as well as further enhance skills, knowledge and experience to ensure growth of employer while being able to take on and overcome the challenges of today's changing work environment.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
9
9
years of professional experience
Work History
AML Operation Analyst (CTR)
TD Bank
03.2020 - 08.2025
- Developed processes for monitoring customers' accounts in accordance with applicable regulations.
- Identified, assessed, and reported any suspicious or unusual activity related to anti-money laundering.
- Assisted in the development of AML policies, procedures, and controls.
- Analyzed financial statements and transaction histories to detect potential money laundering activities.
- Maintained and updated existing databases for report generation.
Banking Specialist
TDBank
01.2018 - 03.2020
- Met and exceeded quarterly sales goals, promoted to small business banking department, awarded for work with local small businesses and in the New Hire Program with many positive reviews
- Effectively communicated with customers, managers, and co-workers through a variety of channels
- Resolved complex client issues and ensured a superior customer experience
- Maintained privacy and confidentiality of all sensitive and personal information.
Direct Support Professional (DSP)
John F. Murphy Homes
10.2017 - 12.2018
- Worked to improve and enrich the lives of individuals with developmental, physical, and mental disabilities through delivering friendly and impactful patient care
- Accompanied individuals on outings to promote independence and integration into the community.
Ticket Sales Representative
Gendron Franco Center
01.2017 - 01.2018
- Managed all departments including the box office, staff, and other employees, with the responsibility of training, hiring, and supervising employees.
- Resolved customer complaints quickly and efficiently.
Education
Bachelor of Arts (BA) - Banking and Finance
Wisconsin International University College
06.2012
High School Diploma -
Accra Girls Senior High School
06.2003
Skills
- Excellent communication skills
- Business Intelligence
- Process Documentation
- Operational efficiency
- Data analysis
- Reporting skills
- Workflow optimization
Accomplishments
- Quarterly Rising Star, Marian Ampah, North American contact center, Congratulation Q3 Achievement, 01/15/2019
- Q4 2018 League of Excellence, 01/15/2019
Timeline
AML Operation Analyst (CTR)
TD Bank
03.2020 - 08.2025
Banking Specialist
TDBank
01.2018 - 03.2020
Direct Support Professional (DSP)
John F. Murphy Homes
10.2017 - 12.2018
Ticket Sales Representative
Gendron Franco Center
01.2017 - 01.2018
High School Diploma -
Accra Girls Senior High School
Bachelor of Arts (BA) - Banking and Finance
Wisconsin International University College
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