Marian Buggs

• Indemnity Claims: Accept and process missing package claims, , and determine the disposition of damaged items.
• Mail Loss & Rifling: Handle complaints about missing, delayed, or tampered-with mail, initiate local or inter-office searches, and report serious losses to the Postal Inspection Service.
• Customer Complaints & Inquiries: Review phone, written, or in-person service complaints, investigate the root causes using platforms like Customer 360 (C360), and communicate resolutions back to customers.
• Undeliverable & Dead Mail: Process loose-in-mail items, manage undeliverable matter, and handle change-of-address orders or returned mail notices.
• Reporting & Tracking: Maintain records of claims, track service trends, and compile periodic complaint summaries with recommendations for local manager

• Trained new clerks on postal policies, customer service, and mail handling.
• Resolved service issues by working with carriers, supervisors, and postal systems.
• Answered customer questions quickly and provided accurate information to improve satisfaction.
• Managed incoming calls professionally, routed callers to proper personnel, and took detailed messages when needed.
• Stored sensitive documents properly and controlled access to protect confidentiality.
• Processed mail accurately and distributed correspondence to correct recipients on time.
• Kept employee records current to support human resources planning.
• Reduced data entry errors by checking work carefully and reviewing details twice.
• Coordinated meeting schedules and prepared materials to improve meeting focus and productivity.
• Worked with floor team and managers to address wide range of customer needs.
• Managed inventory supplies to prevent shortages and ordered needed items before depletion.
• Strengthened departmental collaboration by coordinating schedules and supporting communication between teams.

Monitored daily mail movement, managed sort plans, and tracked key operating metrics in mail processing plants and postal facilities.

• Supported rollout of national standardization programs and operational changes to improve productivity and service performance.
• Helped build costing and staffing models, offering guidance for employee scheduling around changing mail volumes and tight dispatch and delivery windows.
• Reviewed operating options to lower costs, analyzed performance data, watched implementation of new procedures, and shared results with facility management.
• Troubleshot operational issues, coordinated with management and technical teams, and kept documentation and system tracking logs current.
• Explained mailing rules, shipping choices, and postal requirements in clear, simple terms.
• Kept records, forms, and supporting documents organized for compliant mail processing.
• Monitored correspondence and routed unresolved cases through proper service channels.
• Supported staff with workflow questions, system use, and standard service steps.
• Kept detailed support records so useful case information stayed available for future review.
• Streamlined internal workflows to move incident escalations faster to specialized teams.
• Answered customer questions and resolved complaints to build trust and satisfaction.
• Logged customer interactions in customer relationship management system to maintain accurate records.
• Resolved technical issues quickly to raise customer satisfaction.
• Partnered with cross-functional teams to develop and implement support strategies.
• Trained new team members on support procedures and tools to improve service quality.
• Helped improve team morale and cohesion through regular team-building and feedback sessions.

• Answered inquiries, giving clear support to internal teams and customers.
• Raised customer satisfaction by answering inquiries quickly and sharing accurate information.
• Handled incoming calls professionally, directing callers to proper personnel or recording detailed messages.
• Checked documentation for completeness, fixing errors before submission.
• Lowered data entry errors by entering information carefully into computer systems.
• Handled daily records, keeping data entry accurate and files organized.
• Streamlined clerical procedures, improving recordkeeping and retrieval tasks.
• Kept filing system current and arranged customer documents for easy information retrieval.
• Kept confidential files secure, supporting proper access and retention.
• Monitored office supplies, anticipating needs and avoiding workflow delays.
• Followed regulatory requirements, reviewing office procedures through regular audits.
• Learned duties across multiple positions, providing backup during key times.
• Managed multiple priorities at once, completing each assignment on time.
• Delivered clerical support through data entry, document management, email correspondence, and office equipment operation.
• Backed administrative staff with timely completion of daily tasks, supporting smooth office operations.
• Trained new clerks on company procedures and software tools, helping team integration.
• Improved office organization through regular upkeep of files, records, and supply inventory.
• Improved office space usage by arranging workstations to maximize productivity.

• Sorted incoming and outgoing mail by zip code route and class for accurate distribution.
• Operated automated sorting equipment while monitoring mail flow for jams, misfeeds, and labeling errors.
• Checked addresses, barcodes, and postage to route undeliverable pieces correctly.
• Prepared trays, tubs, and sacks for dispatch while maintaining organized workflow and secure handling.
• Inspected mail for damage, irregularities, and restricted items following postal safety procedures.
• Reconciled sorting discrepancies and redirected misrouted pieces to proper processing channels.
• Supported newer clerks with sorting standards, scan procedures, and workstation organization.
• Improved processing efficiency by streamlining mail staging, sequencing, and handoff practices.
• Worked with colleagues in fast-paced environment to meet tight sorting deadlines.
• Used hand-held scanners to sort items into specific categories.
• Reduced sorting errors by completing thorough quality checks and maintaining accuracy.
• Followed company policies and procedures to produce consistent work results.
• Inspected items for damage or defects before sorting as part of quality control process.
• Maintained high standards of cleanliness and safety within workplace, reducing potential hazards during sorting process.
• Followed safety procedures and used protective gear to prevent injury and maintain a safe working environment.
• Kept conveyor belt and sorting line areas clean and orderly to reduce safety risks.
• Enhanced sorting efficiency by applying innovative techniques and strategies.
• Used hand-held scanner to enter data and product information.
• Helped train new sorters by sharing best practices and techniques for efficient sorting.
• Minimized downtime by quickly addressing sorting machine malfunctions.
• Maintained clean and organized work area to support smoother sorting operations.
• Examined incoming materials and compared results to documentation for accuracy and quality.

• Resolved customer questions about mailing options, delivery status, and postal services.
• Checked addresses, postage, and shipping labels to reduce processing errors.
• Scanned, tracked, and routed mail through postal systems and service procedures.
• Trained new clerks on counter procedures, customer service, and mail handling.
• Improved customer satisfaction through efficient, courteous, timely service.

Processed undeliverable-as-addressed mail.

• Scanned letters, flats, and parcels that could not reach original address, then printed or applied forwarding labels.
• Maintained change-of-address data by updating and querying centralized customer move-order records.
• Sorted mail that could not be forwarded, then returned pieces to sender or disposal stream.

Address correction and database maintenance.

• Supplied updated move data to support postal automation, address management system, and national change-of-address files.
• Created hard-copy and electronic address correction notices for business mailers and subscribers in address correction service programs.

Workflow and operations.

• Processed non-machinable mail, change-of-address cards, and flats through flat forwarding terminals or keying stations.
• Bundled forwarded mail and reintroduced it into postal distribution network for delivery to new destination.

Start workstation and control cabinet, then load or set sort program from workstation to master processor-controller.

• Watch nonstop sorting of small packages, parcels, and mail bundles to support proper routing and dispatch timing.
• Clear mechanical jams, check equipment performance, and help report issues when automated sorters or scanners malfunction.
• Sample sorted parcels and mail containers to verify labeling, ZIP-code distribution, and handling of fragile or special-handling items.
• Direct and schedule small package and bundle sorter clerks, assign daily tasks, and track individual and team productivity.

Train new workers on scanning equipment, manual sort exceptions, safety rules, and machine hazard protocols.

• Manage floor volume, keep operational logs for pouches and sacks, and coordinate outgoing dispatches with surface or air transport schedules.

Read parcel and mail bundle addresses on supply belts.

• Entered machine codes through keyboards, keypads, or voice systems based on ZIP codes, delivery stations, or sorting groups.
• Guided automated routes to send items into correct chutes, bins, or containers.
• Fed mail by hand when automated intake was paused and sorted odd-sized or exception items that equipment could not process.
• Cleared jams, checked machine performance, loaded labels, and restocked sorting supplies.
• Checked addresses, postage, paperwork, and item condition, then repaired, rewrapped, or repackaged damaged parcels and redirected misaddressed mail.
• Banded, labeled, and routed sorted mail to meet postal schedules and dispatch deadlines.
• Opened, closed, labeled, and moved mail sacks, pouches, bins, and containers using manual or powered transport equipment.

• Helped route flat mail by reading addresses and entering correct keypad or button selections based on approved distribution schemes, including memorizing 100+ scheme items.
• Helped load mail by removing non-machinable pieces and feeding or stacking flats onto machine ledges on rotation.
• Helped sort mail by removing items from machine pockets, checking accuracy, and tying bundles or placing mail into sacks, pouches, or containers on rotation.
• Helped keep machines running by clearing minor jams and misfeeds and completing basic upkeep and safety checks.
• Helped sort odd-sized overflow or special-handling mail by using manual distribution methods when needed.
• Helped complete facility support tasks and record tracking information for mail dispatches.
• Inspected parcels for damage, mislabels, and routing errors before forwarding to correct distribution area.
• Sorted incoming mail and packages by destination, size, and priority using postal processing procedures.

• Operated and adjusted high-speed mail sorting equipment, including optical character readers, bar-code sorters, and computer-controlled keyboards.
• Read addresses and routed letters or flats using key entry or voice-recognition and scanning tools.
• Monitored machine performance, cleared jams, and completed basic troubleshooting and routine upkeep.
• Loaded machine ledges with letters or flats, then removed sorted mail, checked sort accuracy, bundled items, labeled mail, and sent pieces to sacks, pouches, or containers.
• Sorted incoming mail and packages by zip code, route, and dispatch schedule.
• Checked parcels for damage, routing errors, and address issues before processing.
• Ran conveyor and sorting equipment to keep mail moving through processing.
• Scanned barcodes, updated tracking records, organized outgoing items into trays, tubs, and containers, and moved mail containers with forklifts or transport systems while keeping shipment records.
• Inspected mail pieces for clear addresses, correct postage, and suitable condition for processing.
• Sorted odd-size mail by hand, rewrapped damaged parcels, and handled items that automation could not process.

• Dean's List Florida State University (2 semesters)
• Georgia Institute of Technology, B.S. Mechanical Engineering, May 2026
  Cumulative GPA: 3.88 / 4.00
  - Dean's List, every eligible semester (2of 2)

• CTA (Certified Travel Associate)
• CTC (Certified Travel Counselor)
• ACC (Accredited Cruise Counselor)
• MCC (Master Cruise Counselor)
• ECC (Elite Cruise Counselor)
• Specialist Badges: Certified Destination Specialist Caribbean Islands
• Recognized for selling a specific volume of group travel packages in a single fiscal year.
• Recognized for selling a specific volume of travel packages in a single fiscal year.

• CRS (Certified Residential Specialist)
• CPM (Certified Property Manager)
• SRS (Seller Representative Specialist
• Agent of the Month" (March 2025, August 2025)
• "Closed residential transactions over 1 million in a year within
• Accredited Buyer's Representative (ABR®
• Pricing Strategy Advisor
• GREEN Designation
• Resort and Second Home specialist
• Seller Representative specialist
• Real Estate Negation specialist

• Honoree of Florida State University fall 2018

• Dean's List - every eligible semester

• Honor Roll 2 semesters of 2017

3.7 GPA

• Ranked in Top 25% of class

• Honor Roll 1st semesters 2026
• Dean's List umulative GPA: 3.86 / 4.00, Magna Cum Laude
  - Dean's List, all eight semesters (top 10% of class, GPA cutoff 3.8+)