ANALI AVILA

• Executed customer transactions, including deposits, withdrawals,
• Maintained friendly and professional customer interactions.
• Organized, stocked and maintained the teller window area.
• Coordinated daily cash reconciliation at a high-volume location.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Supervised daily operations of teller staff, ensuring compliance with banking regulations and policies.
• Monitored cash handling procedures, ensuring adherence to security protocols and minimizing discrepancies.
• Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
• Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
• Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
• Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
• Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
• Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
• Examined tellers' reports of daily transactions for accuracy.
• Mentored new tellers, providing training on customer service techniques and operational procedures.

Assisting customers in making deposits,withdrawals,loan payments issuing cashier checks and other general inquiries.

Replenishes and trouble shoots ATM machines.

Balance the vault daily under dual control.

Referring customers and non customers to Platforms for products and services that the bank offers to existing customers or new customers

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Processed exchange and foreign currency.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Maintained friendly and professional customer interactions.
• Sold cashier's checks, traveler's checks and money orders.