ROCHANA DIXIT

Bank Teller

HDFC Bank

Mumbai, Maharashtra

01.2012 - 05.2016

Educated customers on use of banking website and mobile apps.
Processed customer transactions promptly, minimizing wait times.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Turned in excess cash to maintain drawer security.
Removed mutilated currency from circulation.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Placed orders for customer checks and verified starting numbers.
Sold and cross-sold bank products to new and existing customers.
Logged cashier's checks and other transactions to maintain accurate account records.
Provided customer records, account statements and copies of checks.
Counted and packaged currency and coins.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Reconciled cash drawer and resolved discrepancies.
Assisted customers with compromised debit cards and issued new credentials.
Identified sales opportunities and referred customers to branch partners in financial services.
Monitored and reported suspicious activity in line with bank security policies.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Assisted with training of new tellers on policies and procedures.
Maintained accurate records of customer transactions in line with bank procedures.