Shina Xiong
Cottage Grove,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Sales Associate
Marshalls
12.2020 - 12.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Set up and activated customers accounts
Education
Some College (No Degree) - Mass Communication
Minnesota State University - Mankato
Mankato, MNHigh School Diploma -
Twin Cities Academy
Saint Paul, MN06.2022
Skills
- Customer Service
- Good Work Ethic
- Organizational Skills
- Supervision & Leadership
- Team Building
- Conflict Resolution
- Basic Math
- Friendly, Positive Attitude
- Active Listening
- Reliable & Trustworthy
- People Skills
- Team Management
- Critical Thinking
- Scanner Operations
- Merchandise Restacking
- Cash and Credit Transactions
- Coin Counting
- Follows Directions
- Discipline understanding
- Money Transfer Systems
- Foreign Currency Exchanges
- Customer Relationship Development
- Deposit and Withdrawal Management
- Money Handling
- Calculator Usage
- Cash Counting
- Teller Transactions
- Bank Deposits
- Employee Security Training
- Generating Receipts
- Night Deposit Transactions
- Cash Distribution
- Signature Verification
- Transaction Processing
- Secure Bank Vaults
- Mobile Banking
- Cashier's Checks
- Identity Verification
- Count Currency
Affiliations
- MN Competitive Open Style Dance Team
- Hmong Competitive Dance Team
- 1st Place MN State Fair Amateur Talent 2021
- Group A Milwaukee, WI Hmong New Year 1st Place Winners
Timeline
Bank Teller
Wells Fargo
06.2023 - Current
Sales Associate
Marshalls
12.2020 - 12.2022
Some College (No Degree) - Mass Communication
Minnesota State University - Mankato
High School Diploma -
Twin Cities Academy
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