TAJHSHAANA CHILDS
MONROE,US
Summary
Dynamic professional with extensive experience in branch operations at Advance America, excelling in team management and customer service. Proven track record in driving sales growth and enhancing operational efficiency. Skilled in conflict resolution and financial analysis, consistently achieving targets while fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
Work History
Bank Teller
Ouachita Valley Federal Credit Union
West Monroe, LA
09.2024 - Current
- Process transactions accurately, manage cash drawer, and assist members with account inquiries.
- Implement efficient procedures to reduce wait times.
- Work closely with team to ensure smooth operations.
- Contribute to cross-training initiatives, enhancing overall branch efficiency.
- Consistently meet and exceed sales targets for financial products.
- Identify opportunities to upsell services, driving revenue growth.
- Provide exceptional customer service, addressing concerns promptly.
- Build strong relationships with members, fostering loyalty to the credit union.
- Maintain meticulous records and adhere to compliance regulations.
- Conduct thorough account audits to ensure accuracy and prevent errors.
- Streamline transaction processes, reducing average wait times and enhancing member satisfaction.
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Handled customer complaints with professionalism and empathy.
Dietary Cook/Aide
The Oaks Nursing Home
Monroe, LA
02.2022 - Current
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Branch Manager
Advance America
Ruston, LA
07.2023 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed daily operations of financial services branch.
- Supervised staff training and development programs.
- Coordinated community outreach events to build local relationships.
- Facilitated team meetings to discuss performance and objectives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Cook
Timberlane Health and Rehabilitation
ELDORADO, AR
03.2021 - 01.2023
- Trained as a cook
- Prepared beverages on demand
- Prepared meals and took into account customer food allergies
- Followed proper safe handling policies
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared nutritious meals following dietary guidelines for residents.
General Manager
Taco Bell
El Dorado, LA
- Control of inventory counting inventory 3 times a week managing crew making weekly schedules
- Reporting weekly numbers to area coach coaching in areas where it needed help managing cost of sales and safes
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented robust inventory management systems to optimize stock levels and minimize waste costs associated with excess product
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics
- Interacted well with customers to build connections and nurture relationships
- Monitored daily cash discrepancies, inventory shrinkage and drive off
- Managed purchasing, sales, marketing and customer account operations efficiently.
CNA
Silver Oaks
Camden, AR
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Change bed linen or make beds
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to registered nurse
- Feed patients or assist patients to eat or drink
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Prepare or serve food to patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Record height or weight of patients
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Supply, collect, or empty bedpans
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
- Undress, wash, and dress patients who are unable to do so for themselves
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
- Assisted patients with daily living activities, promoting independence and dignity
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Enhanced patient satisfaction by providing compassionate and attentive care
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and using personal protective equipment when necessary
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Team Member
Sonic
Camden
- Made drinks customer service took orders via phone cook made sure orders were sent out correctly made sure customers were always happy customer service cook opening and closing store interviews worked over 50 hours a week
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions
- Promoted a positive work environment by maintaining professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Operated register to process payments and collect cash payment for order total
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Adjusted food preparation methods in accordance with customer requests.
Education
INSURANCE ADJUSTER -
Adjuster Pro
11.2024
HIGH SCHOOL DIPLOMA -
Camden Fairview High School
Camden, AR05.2016
SERVSAFE CERTIFICATION -
ServSafe
MEDICAL BILLING AND CODING -
Penn Foster
Skills
- Conflict Management
- Payroll
- Management
- Recruiting
- Interviewing
- Labor Cost Analysis
- Employee Orientation
- Vital Signs
- Supervising
- Kitchen Management
- Dietary Aide
- Culinary
- Meal Preparation
- Cooking
- Pricing
- Profit & Loss
- Leadership
- Catering
- Food Safety
- Restaurant Management
- Budgeting
- Office Management
- POS
- Retail Sales
- Branch Operations
- Customer Service
- Time Management
- Attention to Detail
- Team Building
- Staff Management
- Operations Management
- Decision-Making
- Relationship Building
- Training and Development
- Sales Management
- Product Training
- MS Office
- Conflict Resolution
- Inventory Control
- Customer Relationship Management
- Patient Care
- Compassion
- Empathy
- Basic Life Support
- Pharmacy Customer Service
- Strategic Planning
- Health Compliance
- Customer Engagement
- Team Collaboration
- Performance Monitoring
- Risk Management
- Negotiation
- Change Management
- Financial Analysis
- Crisis Management
- Brand Development
- Quality Assurance
- Event Planning
- Strategic Thinking
- Team Motivation
- Operational Excellence
- Financial management
- Sales Forecasting
- Customer service
- Financial transactions
Timeline
Bank Teller
Ouachita Valley Federal Credit Union
09.2024 - Current
Branch Manager
Advance America
07.2023 - 07.2024
Dietary Cook/Aide
The Oaks Nursing Home
02.2022 - Current
Cook
Timberlane Health and Rehabilitation
03.2021 - 01.2023
General Manager
Taco Bell
CNA
Silver Oaks
Team Member
Sonic
INSURANCE ADJUSTER -
Adjuster Pro
HIGH SCHOOL DIPLOMA -
Camden Fairview High School
SERVSAFE CERTIFICATION -
ServSafe
MEDICAL BILLING AND CODING -
Penn Foster