Summary
Overview
Work History
Education
Skills
Websites
References
Affiliations
Certification
Languages
Timeline
Generic

Marian Dean

Hattiesburg,Mississippi

Summary

Proven leader and efficient organizer, adept at multitasking and flexibility, significantly improved client satisfaction by 20% at Help at Home. Excelled in roles requiring customer service and Microsoft Office expertise across various sectors, including healthcare and hospitality. Demonstrated reliability and teamwork, streamlining operations and enhancing team capabilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Maintains assigned clients' files, employee files, and all related paperwork

Help at Home
Hattiesburg, Mississippi
08.2022 - Current
  • Provides direct training to field staff on client Care Plans and handled the IDD program, Title Program(SMPDD), VA program
  • Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
  • Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
  • Prepares and submits routine department reports, as required
  • Records and maintains accurate documentation of the clients condition and overall service
  • Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
  • Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required
  • Ensure compliance with local, state, and federal laws as well as with company policies and procedures
  • Performs other job-related duties as assigned

Acute Care Technician and Unit Secretary

Forrest General Hospital
Hattiesburg, MS
01.2021 - 08.2022
  • Grooming and bathing patients with low mobility
  • Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs
  • Helping patients eat and take medications
  • Making sure they have regular meals and proper medication dosages
  • Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
  • Assisting patients with mobility needs, transferring them from wheelchair to bed
  • Turning or adjusting patients in bed to prevent bedsores or other discomfort
  • Exercising patients by helping them walk
  • Perform file system and database management
  • Take messages and manage a multi-line phone to handle calls
  • Schedule staff meetings
  • Handle faxes and mail

Office Manager

Amazing Care Home Health Services LLC
Philadelphia, PA
01.2020 - 01.2021
  • Develops and monitors day to day operations of home care agency.
  • Develops and empowers an effective staff team to fulfill the mission, vision, values of the organization.
  • Hires and schedules home care aides.
  • Participates effectively on the Management Team to develop and implement programs, and to establish policies and procedures.
  • Maintains regulatory compliance with all applicable home care laws.
  • Develops systems to educate staff, to audit compliance, to incorporate changes as indicated.
  • Coordinates staff response to licensure surveys; prepares related reports and if necessary, plans of correction in consultation with the Administrator of Health services as needed.

Home Healthcare Coordinator

Kindest Care HealthCare LLC
Philadelphia, PA
01.2018 - 01.2019
  • The HCC (Health Care Coordinator) functions as a core member of a home health care team that consist of the patient, nurse, physical, occupational and speech therapist, MSW (Medical Social Worker), HHA/CNA (Home Health Aide/Certified Nurse’s Aide), the PCP (Primary Care Provider) and other members, as indicated, of home health care team.
  • The HCC is responsible for providing input and collaboration with the nurse, PCP and other health providers as appropriate.
  • He/she is also responsible for coordinating referrals for clinically indicated services (e.g., hospitalization, wound care specialist, diabetic specialist, social services, adult day care, mental health and other specialties)

Support Center Representative

American Management Group
Fort Washington, PA
01.2017 - 01.2018
  • Identifying customers’ needs, clarifying information and providing solutions
  • Scheduling appointments and communicating value to reduce cancellations
  • Managing large volumes of inbound and outbound calls in a timely manner
  • Attending educational training to improve knowledge and performance level
  • Solving patients’ billing, scheduling and dental care concerns and question
  • Welcoming new customers and retaining old customers with prompt and friendly service

Front Desk Executive

Quality Inn Executive Center
Greenville, SC
01.2011 - 01.2012
  • Greeted and welcomed guests, confirmed reservations and responded to all inquiries
  • Ensured that guests had a pleasant stay by implementing a proactive feedback approach
  • Handled financial accounts and sums of cash in a secure and responsible manner
  • Worked with managerial staff to ensure flexible and efficient staff scheduling
  • Responded to guest complaints and used problem-solving skills to improve their stay

Front Office Executive

Rest Inn Hotel Tesano
Ghana, Africa
11.2009 - 04.2010
  • Organized scheduling books to ensure accurate and efficient room-booking
  • Handled guest inquiries and went the extra mile to provide additional stay information
  • Trained new team members and coordinated with other teams such as Housekeeping

Education

B.S. Health Care Administration - Business Administration And Management

Liberty University
05.2018

H.N.D Tourism - Hospitality Administration And Management

Cape Coast Polytechnic
07.2009

Skills

  • Organization
  • Teamwork
  • Leadership
  • Reliability
  • Flexibility
  • Multitasking
  • Customer Service
  • Ability to self-learn and self-motivate
  • Scheduling
  • Human Resources
  • Eligibility Verification
  • PA Community Health Choices
  • Electronic Visit Verification (EVV)
  • Clear Care Online
  • Cradle MRX
  • HHA Exchange
  • MyCGS
  • Cigna HS Connect
  • Microsoft Office
  • Microsoft Windows
  • Mac OSX
  • IPad OS
  • IOS
  • Android OS

References

Dr. Gary Guthrie, Professor of Math at BJU (Bob Jones University), (864) 643-8212, Forrest General Hospital, Ammie Holmes-Wells, Registered Nurse, Kindest Care Healthcare LLC, Dayo Amon, Administrator, (214) 274-3991, Kindest Care Healthcare LLC, Helyn Bogle, Healthcare QA Manager, (267) 342-2505, Amazing Care Homehealth Services LLC, Christopher Kear, Administrator, 267-226-4499, Amazing Care Homehealth Services LLC, Josephine Kilikpo, Director of Nursing, 267-575-9499, Amazing Care Homehealth Services LLC, Hiam Ramos, Training Supervisor, (215) 251-3298, Help at Home, Kim Judge, Manager, (601) 543-8624, Help at Home, Amanda Jackson, Regional/Branch Manager, (601) 320-7122

Affiliations

National Technical Honor Society

Certification

CPR

Languages

French
Elementary

Timeline

Maintains assigned clients' files, employee files, and all related paperwork

Help at Home
08.2022 - Current

Acute Care Technician and Unit Secretary

Forrest General Hospital
01.2021 - 08.2022

Office Manager

Amazing Care Home Health Services LLC
01.2020 - 01.2021

Home Healthcare Coordinator

Kindest Care HealthCare LLC
01.2018 - 01.2019

Support Center Representative

American Management Group
01.2017 - 01.2018

Front Desk Executive

Quality Inn Executive Center
01.2011 - 01.2012

Front Office Executive

Rest Inn Hotel Tesano
11.2009 - 04.2010

B.S. Health Care Administration - Business Administration And Management

Liberty University

H.N.D Tourism - Hospitality Administration And Management

Cape Coast Polytechnic
Marian Dean