Marian Forbush
Warren,MI
Summary
Driven Quality Assurance Specialist with a proven track record at Raymond James & Associates, enhancing customer satisfaction and streamlining workflows. Expert in Microsoft Office and data analysis, with a keen eye for detail and a knack for resolving issues efficiently. Achieved significant quality improvements through meticulous performance monitoring and issue resolution.
Overview
38
38
years of professional experience
Work History
Quality Assurance Specialist
Raymond James & Associates
10.2010 - Current
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed production processes and identified potential quality issues.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
Billing Coordinator
Lacey & Jones Law Firm
06.1987 - 08.2008
- Input data to create a spreadsheet for billable hours.
- Reviewed and corrected spreadsheets and then produced invoices.
- Handled disputes between clients and customers.
- Filed subpoenas and briefs with the courthouses.
Education
High School Diploma -
Finney High School
Detroit, MISkills
- Proficient in Microsoft office, Word and Excel
- Detail Oriented
- Quality improvements
- Data Capture and Analysis
- Performance monitoring
- Issue Resolution
- Attentive and Observant
- Remote Video Conferencing
Accomplishments
- I won the "Working Smarter, Not Harder" award.
- I won the first "Associate of the Quarter" award.
Timeline
Quality Assurance Specialist
Raymond James & Associates
10.2010 - Current
Billing Coordinator
Lacey & Jones Law Firm
06.1987 - 08.2008
High School Diploma -
Finney High School