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Matthew G. Peirce
Traverse City,MI
Summary
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
16
16
years of professional experience
Work History
Quality Assurance Specialist
Stahls
St Clare Shores, Michigan
09.2010 - 03.2026
- Developed comprehensive strategy that outlines the scope, approach, resources and schedule for testing.
- Work closely with developers to clarify requirements to ensure the user interface is intuitive.
- Write detailed, step-by-step test case instructions to validate specific functions or features.
- Manually step through the product as an end-user to find glitches or usability issues.
- Conducted thorough inspections of products, ensuring compliance with industry standards and specifications.
- Developed and implemented quality assurance protocols to enhance product reliability and customer satisfaction.
- Complete regression testing to ensure that new changes don't break existing functionality.
- Report bugs when found, and enter in Jira ticket, detailing the steps to reproduce the error and its severity.
- Once a bug is fixed, re-tests the area to confirm the fix works and hasn't caused new issues.
- Performed tests and inspections to conform to established standards.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Achieved significant reduction in post-launch defects by enhancing pre-release testing protocols.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Elevated software quality, executing detailed functional, regression, and performance tests.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- CadworxLive Customer Support
- Provide Cadworxlive.com Customer Technical Support Services.
- Manage support@cadworxlive.com email.
- Facilitated Live Chat support on Cadworxlive.com.
- Facilitated Cadworxlive.com customer admin duties.
- Provided Graphic Design Services for Cadworx applications.
- Cadworx graphical asset conversion.
- NBA/NHL/NFL jersey template management, artwork and fonts.
- Provide On-Site Technical Support Services for Kiosk POS delivery and installation.
- Facilitated setup and testing of kiosk hardware and application.
- Resolve any issues to facilitate successful delivery of Kiosk POS deployment.
Education
Associate of Science - Business Administration And Management
Oakland Community College
Bloomfield Hills, MIDigital Media Arts - Radio And Television Broadcasting
Lawrence Technological University
Southfield, MI04-1991
Skills
- Proficient in PC/Mac operating systems
- Proficient in Windows, Microsoft Office: Word, Excel, Power Point, and Outlook
- Jenkins, Jira, Postman and SQL
- Quickbooks, and SmartFTP
- Adobe Acrobat and Adobe Photoshop
- OS X, CS3, Fireworks, Final Cut Pro, QuickTime, ON2 Flix, MPEG Streamclip, and iMovie
- Able to type 60 wpm
- Quality assurance
- Detail-oriented
- Problem-solving skills
- Analytical thinking
- Team collaboration
- Customer service
- Quality improvements
- Test cases
- Cross-browser testing
- Manual testing
- Mobile testing
- Regression testing
- Test case development
- Performance testing
- Software testing
- Critical thinking
- Attentive and observant
- Attention to detail
- Knowledgeable in Social Media
Timeline
Quality Assurance Specialist
Stahls
09.2010 - 03.2026
Associate of Science - Business Administration And Management
Oakland Community College
Digital Media Arts - Radio And Television Broadcasting
Lawrence Technological University