LaKendra S. Parham
Decatur,AL
Summary
Skilled in promoting team productivity through excellent communication and collaboration. Competent in defining test parameters, conducting evaluations and gathering data to identify defects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Daikin America
05.2019 - Current
- Accurate and concise report writing and communication skills to present / discuss complex technical information
- Implements and coordinates quality control procedures in all manufacturing areas as assigned
- Assists plant personnel in resolving problems related to material specifications, process upsets, inventory control, inspection equipment troubles and other production operations impacting quality
- Verification, control & approval of raw materials including physical / chemical analysis
- Maintain equipment and documentation to ensure validity, accuracy, and reliability of analyses and control activities
- Maintain record logs and calibrations using turbidity meter, GC, ph meter, analytical balance, and top loader balance etc
- Investigates customers’ complaints on product quality and, if required, works closely with customers’’ representatives to resolve problems
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Inspected finished products for overall quality and adherence to specifications.
- Analyzed test data to determine performance and reliability of materials
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Adjusted, repaired and replaced defective parts and materials.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Updated inspection journals and daily summary logs with quality-related data.
- Fixed identified issues to improve workflows.
Psychology Technician
Decatur Morgan West
12.2018 - 05.2019
- Provide hands-on care to people with varying degrees of mental illnesses and/or developmental disabilities.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Observe patients' behavior, listen to their concerns, and record their condition.
- Monitor patients' vital signs, such as their blood pressure.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Charted on each patient daily.
Customer Service Advocate
Verizon Wireless
08.2015 - 07.2018
- Quickly and effectively resolve customer issues.
- Deliver ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
- Effectively delivered troubleshooting on Tier 1-3 level
- Demonstrated ability to work efficiently in fast- paced work environment while maintaining call control.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Master of Science - Biology, Concertation in Microbiology
Alabama A & M University
Normal, AL05.2019
Bachelor of Science - Biology, Concertation, Molecular Development
Athens State Community College
Athens, AL05.2017
Associate of Science - General Studies
Wallace State Community College - Hanceville
Hanceville, AL05.2009
Skills
- Computer literacy:
- IBM/PC, Apple/MAC
- Operating Systems and Software Knowledge: Microsoft Office, Windows XP, Windows
- Business Systems Knowledge: Typist (approx 50 wpm), FAX Machines, copier, scanner
- WinLIMS
- SAP
Certification
- Internal Auditor Certification
Timeline
Quality Assurance Technician
Daikin America
05.2019 - Current
Psychology Technician
Decatur Morgan West
12.2018 - 05.2019
Customer Service Advocate
Verizon Wireless
08.2015 - 07.2018
Master of Science - Biology, Concertation in Microbiology
Alabama A & M University
Bachelor of Science - Biology, Concertation, Molecular Development
Athens State Community College
Associate of Science - General Studies
Wallace State Community College - Hanceville
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