Miralem Okic
Summary
Results-driven professional with a diverse background encompassing Quality Assurance, Machine Operation, and Customer Service. Proven track record of enhancing product quality and production efficiency through rigorous inspections, equipment maintenance, and process optimization. Adept at troubleshooting and resolving issues promptly to minimize downtime and maintain high standards of operational excellence. Demonstrates exceptional multitasking and problem-solving skills, with a strong focus on customer satisfaction and effective team collaboration. Experienced in training staff, implementing best practices, and maintaining accurate documentation to support continuous improvement and operational success.
Overview
8
8
years of professional experience
Work History
Quality Assurance Technician
Tyson Foods
03.2020 - 06.2023
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
Machine Operator
Paragon Films
12.2019 - 02.2020
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Collaborated with team members to optimize production processes and improve overall performance.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cashier
Sonic
04.2015 - 06.2017
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Associate of Applied Science - Business Administration
Wilkes Community College
05.2024
Skills
- Quality Assurance Requirements
- Warehouse Experience
- Data Analysis
- Materials Assessment
- Documentation Skills
- Computer literacy
- Inventory management
- Communication
- Time management
- Problem-solving
- Team collaboration
- Quality control
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Quality Assurance Technician
Tyson Foods
03.2020 - 06.2023
Machine Operator
Paragon Films
12.2019 - 02.2020
Cashier
Sonic
04.2015 - 06.2017
Associate of Applied Science - Business Administration
Wilkes Community College