MARIAN GONCALVES
Orlando,FL
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions. Brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
DEVELOPER INN FUNDAMENTAL, A TRAVELODGE BY WYNDHAM
Orlando, FLORIDA
04.2024 - Current
- Supervised front office staff, including hiring and training new employees.
- Scheduled staff shifts and assigned duties as needed.
- Coordinated with other departments to ensure smooth operations.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Examined all invoices for accuracy before submitting them for payment processing.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
Front Desk Receptionist
DEVELOPER INN HIGHWAY, A HOWARD JOHNSON BY WYNDHAM
ORLANDO, FL
06.2023 - 03.2024
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Server
WINDSOR AT CELEBRATION
Celebration, FL
09.2022 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Some College (No Degree) - Pharmacy
UNIVERSIDAD SANTA MARIA
LECHERIAS, VENEZUELASkills
- Scheduling and calendar management
- Reservations assistance
- Complaint Handling
- Oral and writing communication
- Guest Relations Management
- Property Management Systems
- Emergency Procedures
- Lost and Found Management
- Shift Scheduling
Timeline
Front Office Supervisor
DEVELOPER INN FUNDAMENTAL, A TRAVELODGE BY WYNDHAM
04.2024 - Current
Front Desk Receptionist
DEVELOPER INN HIGHWAY, A HOWARD JOHNSON BY WYNDHAM
06.2023 - 03.2024
Server
WINDSOR AT CELEBRATION
09.2022 - 05.2024
Some College (No Degree) - Pharmacy
UNIVERSIDAD SANTA MARIA
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