MARIAN GONCALVES
Orlando,USA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Server
Hungry Crab
Orlando, FL
12.2025 - Current
- Delivered exceptional service to residents and guests in a fast-paced dining environment.
- Communicated effectively with guests to enhance their dining experience.
- Handled guest inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Quick Service Food Server
Universal Orlando Resorts
Orlando, USA
01.2025 - Current
- Delivered exceptional customer service in fast-paced dining environments.
- Prepared and served food and beverages to guests efficiently.
- Maintained cleanliness and organization of dining areas during shifts.
- Assisted in training new staff on service standards and protocols.
- Collaborated with kitchen staff to ensure timely food preparation.
- Monitored inventory levels and communicated needs to management effectively.
Front Office Supervisor
Travelodge by Wyndham
Orlando, USA
04.2024 - 12.2025
- Supervised front office staff, including hiring and training new employees.
- Scheduled staff shifts and assigned duties as needed.
- Coordinated with other departments to ensure smooth operations.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Examined all invoices for accuracy before submitting them for payment processing.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings.
Server
Windsor at Celebration
Celebration, USA
09.2022 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Uphold high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Front Desk Receptionist
Howard Johnson by Wyndham
Orlando, FL
06.2023 - 03.2024
- Greeted guests and ensured smooth check-in and check-out processes.
- Managed phone inquiries and provided information about hotel services.
- Maintained accurate records of guest reservations and billing information.
- Handled guest complaints and resolved issues promptly and professionally.
- Processed payments and balanced cash drawers at end of shifts.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Arts - Nursing
Valencia College
Orlando, FL 08.2025 - 04.2026
Responsible Vending - OSHA Trained
Certification
Languages
- Spanish
- English
Timeline
Server
Hungry Crab
12.2025 - Current
Associate of Arts - Nursing
Valencia College
08.2025 - 04.2026
Quick Service Food Server
Universal Orlando Resorts
01.2025 - Current
Front Office Supervisor
Travelodge by Wyndham
04.2024 - 12.2025
Front Desk Receptionist
Howard Johnson by Wyndham
06.2023 - 03.2024
Server
Windsor at Celebration
09.2022 - 05.2024
Responsible Vending - OSHA Trained
Certification