Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Marian Irvin

Houston,Texas

Summary

Energetic and hardworking sales professional offering proven leadership, planning, and problem-solving abilities honed over a 10-year sales career. Skillfully plans and implements market-driven promotions to acquire new customers and strengthen sales numbers. Expertly coordinates teams and resources to meet business demands. Dependable high achieving employee equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Banker II

Regions Bank
05.2017 - Current
  • Strengthens client relationships by providing personalized banking solutions and excellent customer service.
  • Achieves excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions

Front End Sales Manager

Hibbett Sports
08.2020 - 12.2022
  • Schedule work for all associates, ensure optimal level of security at store on all times and evaluate all processes for store
  • Prepare reports and submit same to productivity department and ensure compliance to all company policies and procedures
  • Monitor all work and ensure adherence to all human resource policies and procedures and provide training to staff on same and other bookkeeping processes
  • Perform troubleshoot on all hardware issues and ensure resolution for same

Sales & Customer Service Specialist

Rue21
04.2014 - 04.2016
  • General Retail sales associate duties including but not limited to cash handling, customer service, and problem resolution

Education

High School Diploma - General Studies

Zachary High School
Zachary, Louisiana
05-2016

Skills

  • Action oriented leader
  • Customer problem resolution
  • Retail
  • Banking

Accomplishments

  • 1ST Quarter 2024 Top 10 Champion Banker, 06/01/24, Jeff Hunt-CBM, Ranked 7th in Houston District (18,165 PE)
  • 2023 Retail Year End Performance Review, 12/01/23, Nicole Pezo, Strong Impact; Exceeded Expectations
  • 2022 Retail Year End Performance Review, 12/01/22, Amanda Caruthers, Exceeded Expectations
  • 2022 Gallup Customer Service Excellence Recognition, 12/01/22, Amanda Caruthers, 93% Rating; Improved 10% YoY

Certification

Notary

Timeline

Front End Sales Manager

Hibbett Sports
08.2020 - 12.2022

Relationship Banker II

Regions Bank
05.2017 - Current

Sales & Customer Service Specialist

Rue21
04.2014 - 04.2016

High School Diploma - General Studies

Zachary High School

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Marian Irvin