Summary
Overview
Work History
Education
Skills
Timeline
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MARIAN ISERIEN

Duluth,GA

Summary

OBJECTIVES To obtain a position in an organization that will afford the opportunity for advancement and put into practice requisite knowledge and experience to contribute towards company mission as assigned. Over 10 years proven experience and results as a dedicated and determined employee. Abilities to work independently or in a team and cross functional teams,with fast learning abilities and time management skills Analytical,methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term goals Highly motivated and want to make a difference in a reputable company,working with a highly talented set of peers on interesting projects. Strong analytical,customer focused and team oriented with outstanding verbal,written communication and presentation skills Very reliable,dependable and friendly professional. Capability to learn new technologies Computer Skills: Microsoft Office.

Overview

7
7
years of professional experience

Work History

Direct Sales Executive/Customer care representative

Sterling Bank Nigeria
01.2011
  • Resolve customer queries
  • Identify and resolve customer queries effectively and efficiently
  • Follow through on customer queries ensuring prompt resolution and feedback
  • Escalate and route customer issues to relevant process operators
  • Perform necessary system transactions related to customer request
  • Promote and market bank’s products and services to current and potential customers
  • Provide advice to customer on what package(s) will suit their needs
  • Enlighten and educate customers on new products and initiatives within bank
  • Provide information regarding account or product enquires
  • Daily taking of attendances
  • Floor management
  • Sales of bank products
  • Drove team revenue totals by bringing in top sales numbers
  • Contributed to company revenue by securing $50 in product sales

Account Payable/QA

ElringKlinger USA
Buford, GA
01.2018 - Current
  • Involves providing financial,administrative and clerical support .Complete payments and control expenses by receiving payments .Processing ,verifying and reconciling invoices
  • Inspect /certify of products been produced by production .Making sure all produced products are met to customers standard.

Call center representative

U-HAUL Duluth
01.2017 - 01.2018
  • Handled 50+ customers interaction per day , giving detailed, personalized, friendly and polite services to ensure customers retention and satisfaction .Memorized all company products and services to be able to answer customers questions quickly and efficiently .Ability to set up laptop, headphones, microphones and skype or any other chat client service to converse with customers .Trained 3 new employees in customer service script recitation conflict resolution and data entry practices

Day Habilitation Specialist

Human First Organization
Brooklyn, NY
01.2015 - 01.2017
  • Provided service for individual who are mentally retarded
  • Assisted consumers to improve their personal care and social service assistant
  • Ensured the health, safety and welfare of consumers
  • Enhanced consumers quality of life by assisting with indoor/outdoor activities, serving in mentoring capacity .Assisted consumers to formulate independent living plan and goals.

Education

Bachelor of Science - Social Work

University of Benin
EDO STATE, NIGERIA
03.2010

High School Diploma -

Bulkan’s Educational Institute
New York
2015

Skills

  • Customer Transactions
  • Customer Needs Assessments
  • Responding to Difficult Customers
  • Customer Care

Timeline

Account Payable/QA

ElringKlinger USA
01.2018 - Current

Call center representative

U-HAUL Duluth
01.2017 - 01.2018

Day Habilitation Specialist

Human First Organization
01.2015 - 01.2017

Direct Sales Executive/Customer care representative

Sterling Bank Nigeria
01.2011

Bachelor of Science - Social Work

University of Benin

High School Diploma -

Bulkan’s Educational Institute
MARIAN ISERIEN