Marian Newton
Albert Lea,MN
Summary
Reliable, self-motivated professional with 16 years of experience in high-pressure customer service environment looking for a challenging position that would allow me to follow my passion for helping others and facilitate patient visits.
Overview
16
16
years of professional experience
Work History
Customer Service Senior Operator
Cooperative Response Center
03.2007 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Maintained and managed customer files and databases.
Certified Nurse Assistant
Good Samaritan Society
03.2012 - 03.2023
- Provided compassionate care to all residents with different levels of needs.
- Assist with daily living and enrichment activities to increase patient satisfaction and overall health for residents..
- Monitored patient conditions to support nurses, doctors, and staff ensuring proper treatment plans,suggesting changes when needed.
- Collaborated in activity development for residents development.
Education
Associate of Arts -
Riverland Community College
Albert Lea, MN05.2012
Skills
- Applications- Word, Outlook, Social Media
- Good Listening Skills
- Phone Skills - Tele system with multiple incoming and out going lines
- Verbal & Written Communication - Input vital information to pass on to next shift
- Record keeping - Attention to destabilize to provide best care to patient and subscribers
Volunteer Experience
Provide companionship to patients through support and comfort on end-of-life care
Timeline
Certified Nurse Assistant
Good Samaritan Society
03.2012 - 03.2023
Customer Service Senior Operator
Cooperative Response Center
03.2007 - Current
Associate of Arts -
Riverland Community College
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