Marian Mosier
Colorado Springs,USA
Summary
Dedicated behavioral health professional and Army veteran with over eight years in community-based services and operations leadership. Expertise in quality assurance, person-centered care, and advocating for individual rights, complemented by multiple certifications. Recognized for fostering collaboration and enhancing service quality through compassionate, evidence-based support.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Operations Lead - Quality Emphasis
Durable Life Skills, Inc.
Colorado Springs, CO
03.2024 - Current
- Lead quality assurance initiatives to ensure compliance with state regulations, agency policies, and person-centered best practices.
- Conducted internal audits and documentation reviews to identify compliance gaps.
- Supported investigations and developed corrective action plans to address identified issues.
- Collaborated with interdisciplinary teams to enhance service quality and achieve better outcomes.
- Guided supervisors and Direct Support Professionals in best practices to improve service delivery.
- Promote individual rights, dignity, and self-determination.
Automotive Service Consultant
Walmart Automotive Center
04.2018 - 09.2019
- Liaised between customers and technicians to ensure clear communication and understanding of service needs.
- Detailed repair recommendations to customers, enhancing their understanding and trust in service decisions.
- Maintained excellent customer satisfaction.
- Prepared estimates and warranty documentation.
- Facilitated employee training sessions to improve knowledge and skills within the team.
Wheeled Vehicle Mechanic (91B)
United States Army
02.2014 - 03.2018
- Completed over 100 scheduled and emergency maintenance services.
- Maintained 52 pieces of military equipment to ensure operational readiness.
- Coordinated maintenance support operations across multiple military bases to enhance equipment availability.
- Maintained accountability for equipment valued at more than $300,000.
- Trained Soldiers on equipment operation and maintenance, improving team competency and efficiency.
- Developed leadership and problem-solving skills in high-pressure environments.
Operations Lead
Durable Life Skills, Inc.
Colorado Springs, Colorado
05.2023 - Current
- Oversaw daily operations for residential and community-based programs, ensuring smooth service delivery.
- Coordinated staffing, scheduling, and compliance efforts while fostering employee development initiatives.
- Managed daily operations for residential and community-based programs.
- Collaborated with guardians, families, case managers, and multidisciplinary teams to support client needs.
Supported Community Connections Lead
Durable Life Skills, Inc.
- Coordinated individualized community activities to foster social connections and independence.
- Supervised community integration programming to enhance participant engagement and inclusion.
- Supported employment readiness, independence, and community inclusion.
- Directed staff in delivering person-centered services, ensuring alignment with individual needs and preferences.
Direct Support Professional
Durable Life Skills, Inc.
- Delivered personalized support to enhance independence and quality of life for adults with intellectual and developmental disabilities.
- Facilitated activities of daily living and encouraged community participation to foster social engagement.
- Executed and monitored behavioral support plans to promote positive behavior changes.
- Administered medications according to established protocols.
- Maintained accurate documentation and advocated for individual rights.
Education
Associate of Arts - Psychology
Pikes Peak State College
Colorado Springs, Colorado10-2026
GED -
NWSCC Adult Education Program
05-2009
Bachelor of Applied Science (BAS) - Behavioral Health
Pikes Peak State College
Colorado Springs, Colorado07-2026
Some College (No Degree) -
Northwest-Shoals Community College
Muscle Shoals, AlabamaSkills
- Quality Assurance
- Regulatory Compliance
- Crisis Management
- Risk Assessment
- Behavioral Health Support
- Positive Behavior Support
- Person-Centered Planning
- Community Health
- Direct Support Services
- IDD Services
- Medication Administration (QMAP)
- Incident Documentation
- Data Analysis Tools
- Operations Leadership
- Staff Development
- Workforce Development
- Team Leadership
- Report Writing
- CPR & First Aid
- Data Analysis Tools
Certification
- ACRE Certified Employment Specialist, 03/23/2023
- Community Health Worker (CHW), 01/23/2026
- Qualified Medication Administration Personnel (QMAP), 09/18/2020
- Human Rights Advocacy Certification, 05/17/2025
- CPR & First Aid, 06/20/2026
- De-escalation Training, 06/20/2026
- Colorado Child and Youth Mentor, 06/25/2024
Military Awards
- Army Achievement Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Army Service Ribbon
- Overseas Service Ribbon (2)
- Driver and Mechanic Badge
Professional Development
- Combat Lifesaver Course
- Driver Instructor Training
- Wheeled Vehicle Mechanic Course
- TMDE Support Coordinator Training
- Army Professional Development Courses
Professional Highlights
- Progressive promotion from Direct Support Professional to Operations Lead with Quality Emphasis.
- Extensive experience supporting individuals with intellectual and developmental disabilities.
- Strong background in quality assurance, compliance, and operational leadership.
- Experienced in mentoring staff and promoting person-centered, trauma-informed care.
- Army veteran with proven leadership, accountability, and dedication to service.
Timeline
Operations Lead - Quality Emphasis
Durable Life Skills, Inc.
03.2024 - Current
Operations Lead
Durable Life Skills, Inc.
05.2023 - Current
Automotive Service Consultant
Walmart Automotive Center
04.2018 - 09.2019
Wheeled Vehicle Mechanic (91B)
United States Army
02.2014 - 03.2018
Direct Support Professional
Durable Life Skills, Inc.
Supported Community Connections Lead
Durable Life Skills, Inc.
Associate of Arts - Psychology
Pikes Peak State College
GED -
NWSCC Adult Education Program
Bachelor of Applied Science (BAS) - Behavioral Health
Pikes Peak State College
Some College (No Degree) -
Northwest-Shoals Community College