Marian Wagner

• Answered telephone calls to clarify insurance questions and change appointments for patients.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interaction.
• Communicated with insurance companies to process unpaid claims and verify patient coverages.
• Handled sensitive situations professionally with patients to discuss treatment costs or past-due account balances to ensure a satisfactory resolution.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Efficiently managed appointment scheduling and confirmations.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services for patients
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
• Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed office bookkeeping with insurance billing and patient payments.

Supervisor to staff of 6 people.

Processed paperwork for civilian and military personnel security clearances.

Updated records to maintain Top Secret security clearance.

Adjusted level of security clearance for military and civilian personnel based on job descriptions.

Worked with agents from Naval Investigation Service (NIS) on ongoing investigations with civilian mariners.