E. Elena Bernal
Pittsburg,USA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to work independently and quickly acquire new skills. Experienced in liaising with lenders to resolve ghost liens and efficiently process title paperwork across multiple states.
Overview
18
18
years of professional experience
Work History
Title Clerk Office Administrator
Jay Hatfield Chevrolet GMC of Pittsburg, Jay Hatfield Auto Group, and Jay Hatfield Mobility
Pittsburg, USA
09.2016 - 02.2025
- My responsibilities include processing all title paperwork, filing and perfecting liens for lenders, and daily account reconciliation.
- I also work with our service department to close out and bill all repair orders including warranty work as well as managing our in-house finance company.
Assistant Marina Manager
Safe Harbor Marina
Afton, USA
09.2013 - 07.2016
- Supervised and trained marina personnel, conducting sessions to boost team performance.
- Oversaw daily business operations to ensure efficiency and productivity.
- Managed purchasing and inventory control for marina ship's store, maximizing profit margins.
Assistant Marina Manager
Cherokee & Arrowhead Yacht Clubs
Afton, OK
04.2007 - 09.2013
- Oversaw daily marina operations and ensured smooth functioning of services.
- Developed relationships with customers to enhance service and satisfaction levels.
- Executed record-keeping duties to align with State Corporation Commission compliance standards.
Education
Automotive Technology - Technical Writing
Pittsburg State University
Pittsburg, KSSkills
- Loan account management
- Title processing
- Lien perfection
- Billing and collections
- Customer relationship management
- Technical proficiency
- Communication skills
- Problem-solving strategies
- VoIP management
Personal Information
Title: Clerk
Leadership Experience
Successfully managed several types of employees such as clerical, maintenance, retail and food and beverage. I was able to increase profits, control costs, and provide a positive team environment.
Communication Skills
Implemented and managed a Five9 VoIP system to link Mobility dealerships, monitor sales traffic, and assist customers.
Timeline
Title Clerk Office Administrator
Jay Hatfield Chevrolet GMC of Pittsburg, Jay Hatfield Auto Group, and Jay Hatfield Mobility
09.2016 - 02.2025
Assistant Marina Manager
Safe Harbor Marina
09.2013 - 07.2016
Assistant Marina Manager
Cherokee & Arrowhead Yacht Clubs
04.2007 - 09.2013
Automotive Technology - Technical Writing
Pittsburg State University
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