Mariana A. Irlanda
Twentynine Palms,USA
Summary
Professional with experience in customer service and administrative support, well-prepared for front-facing roles. Strong skills in managing multi-line phone systems, scheduling, and handling guest inquiries with a positive attitude. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Known for excellent communication skills, organizational abilities, and proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Front Desk Representative
Marine Corps Hospitality Services
08.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated group bookings efficiently, assisting event planners with logistics and accommodations as needed.
- Partnered with management to develop new strategies aimed at improving overall front desk performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Private Nanny
Keith Perrigon
01.2022 - 05.2024
- Managed executive administrative tasks including scheduling, correspondence, transportation, and daily routines with high efficiency, demonstrating adaptability and reliability and ensuring smooth and efficient operations.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Served as the primary point of contact between the executive and clients, addressing inquiries and resolving issues with professionalism.
- Creating balanced meal plans and modifying recipes to cater to the dietary restrictions, preferences, allergies or specific nutritional needs of the client and practicing proper food safety techniques to prevent foodborne illnesses, including proper storage, sanitation, and handling of ingredients.
Respite Care Provider
Jovie Nannies and Sitters
09.2022 - 05.2024
- Demonstrated adaptability by tailoring care strategies to accommodate clients' fluctuating needs or preferences and improved communication abilities of non-verbal clients by introducing alternative communication methods such as visual aids and sign language.
- Maintaining a calm and supportive demeanor while managing the unique challenges and behaviors associated with the individual receiving care by following and implementing care plans and instructions provided by primary caregivers or healthcare professionals accurately and consistently.
- Addressing and resolving issues that may arise in the care setting, such as conflicts, health concerns, or changes in behavior with understanding and adhering to safety protocols, including medication management, emergency procedures, and general health care practices.
Child Care Provider
MCCS Camp Pendleton
07.2020 - 12.2021
- Developed and maintained positive relationships with families through effective communication and responsiveness to needs and concerns.
Cashier
MCCS Camp Pendleton
01.2016 - 12.2017
- Operated POS systems to scan items, process payments, and manage cash drawers with high accuracy as well as handled returns, exchanges, and refunds in accordance with store policies, ensuring customer satisfaction and proper documentation with minimal wait times.
- Assisted with restocking shelves and supporting sales promotions, contributing to store sales and customer satisfaction.
Education
Associates - Liberal Arts, Math and Sciences
MiraCosta College
Oceanside, CA06.2024
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Oceanside High School
Oceanside, CA06.2015
Skills
- Data entry, Crisis Management, Collaboration, Hospitality, Organization, Communication, Time-Management, CPR & First Aid
- Administrative skills
- Guest Relations
- Multi-line phone systems
- Reservation management
Language
English and Spanish Proficiency
Timeline
Front Desk Representative
Marine Corps Hospitality Services
08.2024 - Current
Respite Care Provider
Jovie Nannies and Sitters
09.2022 - 05.2024
Private Nanny
Keith Perrigon
01.2022 - 05.2024
Child Care Provider
MCCS Camp Pendleton
07.2020 - 12.2021
Cashier
MCCS Camp Pendleton
01.2016 - 12.2017
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Oceanside High School
Associates - Liberal Arts, Math and Sciences
MiraCosta College
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