Mariana Alanis
Phoenix,AZ
Summary
Accomplished Service Manager with a proven track record at Chipotle Grill, enhancing service quality and customer satisfaction. Expert in relationship building and conflict resolution. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Fluent in English and Spanish, my leadership ensured operational excellence and positive team dynamics.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle Grill
01.2021 - 07.2024
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods and monitoring call-outs.
- Cultivated positive harmony with fellow employees to boost company morale and promote employee retention.
Barista
Starbucks
03.2023 - 09.2023
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Cashier Team Lead
McDonald's
06.2019 - 12.2019
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Arts - Graphic Design
Maricopa Community Colleges - Phoenix College
Phoenix, AZ08.2023
GED -
Rio Salado College
Phoenix, AZ05.2019
Skills
- Service Quality Management
- Budget Control
- Relationship Building
- Customer Service
- FLUENT IN English and Spanish
- Inventory Management
- Conflict Resolution
- New Employee Hiring
- Workplace Safety
- Employee Training and Development
- Positive Attitude
Languages
Spanish
Native or Bilingual
Software
Microsoft Office
Timeline
Barista
Starbucks
03.2023 - 09.2023
Service Manager
Chipotle Grill
01.2021 - 07.2024
Cashier Team Lead
McDonald's
06.2019 - 12.2019
Associate of Arts - Graphic Design
Maricopa Community Colleges - Phoenix College
GED -
Rio Salado College