Mariana Aldama
Houston,TX
Summary
I am a very passionate individual and I am aware that I still have a lot of room for improvement. With 3 years of experience overall as a photo/video shooter, retail customer service representative, dancer, model, and camp counselor. Fluent in Spanish, I leverage my language proficiency to enhance client experiences. Passionate about fostering meaningful connections as a cabin leader, I excel in creating engaging games and shows at camp, channeling creativity to enrich the experiences of children.
Overview
2
2
years of professional experience
Work History
Brand Sales Representative
Altar'd State
Houston, TX
08.2023 - 12.2023
- Managed customer inquiries regarding product specifications and features or pricing information in a timely manner.
- Recognized by management for providing exceptional customer service.
- Provided personalized customer service by offering style recommendations, skillfully complimenting their overall ensemble.
- Maintained frequent communication with customers to ensure satisfaction and build customer loyalty.
- Developed the ability to discern and understand customers' preferences and requirements through effective and engaging conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Cultivated a competitive edge in sales by actively engaging in friendly competition with colleagues, fueling my motivation to consistently deliver exceptional performance.
- Achieved the distinction of being the top seller during Black Friday week.
Lead Summer Camp Counselor
Camp La Llanada TX
Valley View, TX
04.2022 - Current
- Collaborating with other staff members to provide quality programming experiences for all campers.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Assessed needs and interests of individuals, groups and planned activities accordingly.
- Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
- Providing guidance to younger counselors in their roles and responsibilities.
- Motivating campers to participate in activities with enthusiasm and energy.
- Fostering strong interpersonal bonds among campers at the same cabin, ensuring that the cabin maintained a unified atmosphere.
- Passionate about leveraging creativity to design games and adept at explaining concepts through dynamic presentations, incorporating acting skills for effective communication.
Retail Sales Associate
Ascena Retail Group Inc. - Loft
Houston, TX
01.2022 - 08.2023
- Accomplished the highest credit card sales in the store during July 2022, showcasing a persistent and results-driven sales approach throughout my tenure until resignation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized for excellence, considered for sales lead positions on multiple occasions.
- The manager consistently sought my input and approval for decisions, my insights and opinions were valued and implemented to enhance sales methods and contribute to the improvement of floorset processes.
- Management was highly understanding and respected the personal lives and requests outside of the workplace.
Education
Associate of Arts - Business Communications
Houston Community College
Houston, TX05-2027
High School Diploma -
Westside High School
Houston, TX06-2023
Skills
- Spanish Fluency
- Coaching and Mentoring
- Fast Learner
- Effective Communication
- Discipline
- Dedication and Perseverance
- Expressive and Artistic
- Product and Service Knowledge
- Digital Video
- Photo Editing
- Digital Photography
- Guest Relations
- Performance Preparation
- Dance Development
- Audience Engagement
- Dance Performance
- Goal Setting
- CPR Certification
Expectations
- Prioritize work-life balance with a strong focus on fulfilling family and personal commitments outside of the workplace, including academic responsibilities and personal pursuits.
- Actively seeking a comprehensive and healthy work environment that acknowledges and rewards achievements.
- Any benefits provided by my employer are greatly appreciated.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Brand Sales Representative
Altar'd State
08.2023 - 12.2023
Lead Summer Camp Counselor
Camp La Llanada TX
04.2022 - Current
Retail Sales Associate
Ascena Retail Group Inc. - Loft
01.2022 - 08.2023
Associate of Arts - Business Communications
Houston Community College
High School Diploma -
Westside High School
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