Mariana Benito

• Customer Management
• Incoming and outgoing calls
• Repair updates
• Total loss procedures and charges
• CCC System
• Claim follow up
• Supplement submission
• Scheduling appointments
• Filing/ prepare work orders

• Returns and exchanges
• Customer management
• Daily deposits
• Employee scheduling
• Staff management of 20 employees
• Staff goals and daily assignments

• Sales
• Product Knowledge
• Assist in service warranty
• Rental Reservations
• Purchase prep
• Assist with new and transfer insurance
• Appointment scheduling
• Vehicle deliveries

Temporary and Part time position

• Answer and transfer Incoming calls
• Maintained and organize files
• Schedule and coordinating meetings and appointments for staff and clients
• Coordinating client pickups
• Guest visits

• Incoming calls- 90 -100 calls a day
• Analyze competitor pricing and market trends
• Warranty review
• Appointment scheduling for all CT,MA and RI store locations
• Sales/ call training

• Promoted from Sales rep to Store Manager within 3 months
• Managed daily operations
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally,
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.