Yaa Fremah Okyere
Vicksburg,MS
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Micah Logistics
Houston
04.2022 - 11.2024
- Handled high-volume inbound calls using Zendesk, efficiently resolving billing inquiries to minimize repeat calls.
- Resolved customer issues through strong interpersonal skills and conflict resolution techniques, enhancing customer satisfaction.
- Prioritized customer needs, employing active listening skills to provide tailored and effective service.
- Developed meaningful relationships with clients by understanding their needs and providing tailored support.
- Assisted in the fulfillment of customer orders placed via email, online and by telephone.
- Processed order entries in the TMS with 99% accuracy, updating shipment statuses and delivery ETA.
Administrative Assistant
Local Government Service- Ghana
, Ghana
10.2019 - 01.2022
- Scheduled and coordinated meetings for the District Coordinating Director.
- Coordinated travel arrangements for the District Coordinating Director and staff, ensuring timely and efficient reservations for flights, cars, and hotels.
- Streamlined routine administrative duties for the District Coordinating Director, allowing focus on strategic initiatives.
- Managed incoming mail and classified documents using office filing system, reducing retrieval time for staff.
- Managed constituent inquiries via phone and email, summarizing complex cases for officials to facilitate prompt resolution.
- Compiled meeting agendas and distributed minutes to stakeholders within 24 hours after each session.
- Processed vendor invoices and tracked payment statuses, flagged missing approvals to finance for action.
Customer Service Representative
GCB Bank Ltd-Ghana
, Ghana
10.2017 - 09.2019
- Delivered prompt, accurate customer service, contributing to positive customer experiences and retention.
- Researched and resolved customer issues related to personal savings, checking, and lines of credit, enhancing customer satisfaction.
- Fielded incoming calls from customers, directing them to appropriate individuals for assistance, ensuring timely resolution of inquiries.
- Opened new customer accounts including checking, savings, lines of credit and trust accounts.
- Built strong rapport with new and existing clients.
- Resolved complex customer account discrepancies using core banking system, restoring accurate balances and client trust.
- Processed cash deposits and withdrawals daily, reconciling teller drawer and vault records with zero variance.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed funds transfers directly or by checks as well as fixed deposit investments and their redemptions.
- Maintained confidentiality of bank records and client information.
- Conducted inventory checks and organized filing of manufactured ATMs, checkbooks, and savings withdrawal books.
Education
Bachelor of Business Administration -
University of Professional Studies
Accra01-2017
West African Examination Certificate - Mathematics, French, Economics, Geography
Aburi Girls Senior High School
GhanaSkills
- Customer management
- Order processing
- Data entry support
- Point of Sale (POS) operation
- Customer relationship management
- Product knowledge
- Time management
- Interpersonal communication
- Active listening techniques
- Verbal communication techniques
Certification
- Pharmacy Technician License -Mississipi Board of Pharmacy-Issued 07-30-2025
Timeline
Customer Service Representative
Micah Logistics
04.2022 - 11.2024
Administrative Assistant
Local Government Service- Ghana
10.2019 - 01.2022
Customer Service Representative
GCB Bank Ltd-Ghana
10.2017 - 09.2019
Bachelor of Business Administration -
University of Professional Studies
West African Examination Certificate - Mathematics, French, Economics, Geography
Aburi Girls Senior High School