Kevin Redding
Columbia,SC
Summary
Dedicated Customer Service Representative with over 9 years of experience in resolving customer inquiries and enhancing service quality. Proven ability to collaborate with teams and adapt to change, driving high levels of customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
Columbia, SC
07.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled customer inquiries through phone and chat support platforms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints efficiently, ensuring customer satisfaction and retention.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer interactions in the CRM system for future reference.
Customer Service Representative
Sc Thrive
Columbia, South Carolina
02.2016 - 06.2017
- Handled customer inquiries via phone and chat support, improving response times and customer experience.
- Resolved complaints effectively, ensuring high levels of customer satisfaction and retention.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, fostering high levels of satisfaction and loyalty.
- Managed escalated issues with professionalism and empathy, ensuring resolutions aligned with customer needs.
- Documented customer interactions in CRM system for accurate future reference.
Education
Associate of Business Administration - Marketing
Midlands Technical College
West Columbia, SC05-2000
Associate of Business Administration - Business Management
Midlands Technical College
West Columbia, SC05-1999
Skills
- Customer service experience
- Complaint resolution
- Complaint handling
- Customer inquiries
- Phone support
- CRM software
- Customer management
- Service quality assurance
- Problem solving
- Effective communication
- Team collaboration
- Empathy and patience
- Adaptability to change
- Product knowledge
Timeline
Customer Service Representative
Conduent Call Center
07.2017 - Current
Customer Service Representative
Sc Thrive
02.2016 - 06.2017
Associate of Business Administration - Marketing
Midlands Technical College
Associate of Business Administration - Business Management
Midlands Technical College