Mariana Bonilla
Columbus,OH
Summary
Bilingual customer service professional with extensive experience in client relations and organizational management. As a certified health coach, retained over 50 clients while pursuing a Bachelor's in Health Education and Promotion. Seeking a health educator role in rehabilitation to leverage communication skills and dedication to client quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
Care.com
Columbus, USA
11.2023 - Current
- Provided reliable childcare for neighborhood children since age 12, ensuring safety and engagement.
- Nannied for family in Westerville for 6 months, caring for three boys aged 3 months to 10 years, facilitating age-appropriate activities.
Server
Dublin Village Tavern
Dublin, USA
03.2023 - Current
- Managed service for 8-table section in busy restaurant, ensuring timely and efficient customer experiences.
- Cultivated strong relationships with regular patrons, enhancing their dining experience through personalized service.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed guest orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and tables.
Certified Health Coach
Herbalife Nutrition
Columbus, USA
01.2016 - Current
- Operated as independent certified health coach for seven years, retaining over 50 clients and managing storefront in Columbus, Ohio.
- Pursuing bachelor's in health education at Franklin University to prepare for launching own health and wellness company.
- Guided clients in developing personalized nutrition plans and wellness strategies.
- Facilitated group coaching sessions to promote healthy lifestyle choices and behaviors.
- Educated individuals on Herbalife products and their role in nutrition and health.
Hostess/Server/Bartender
The Wine Bistro
Upper Arlington, USA
07.2021 - 02.2023
- Served up to 8 tables with efficiency and energy, ensuring timely service
- Created unique alcoholic beverages while engaging guests, fostering a lively bar environment
- Greeted customers warmly, enhancing overall dining experience
Customer Service Representative
Optum (United Health Group)
Westerville, USA
04.2018 - 12.2018
- Contacted doctors' offices to coordinate timely delivery of medical equipment to patients
- Utilized Excel spreadsheets to systematically organize patients' medical needs for efficient equipment allocation
- Assisted customers with inquiries regarding health plans and services.
- Resolved client issues through effective communication and problem-solving skills.
- Educated members on benefits, coverage options, and claims processes.
Travel Consultant
Affinion Group (Connexions Loyalty)
Westerville, USA
12.2016 - 01.2018
- Handled inbound calls to book travel for Chase Travel Reward Members, ensuring satisfaction and loyalty
- Earned recognition for outstanding travel booking performance, contributing to member retention
- Provided expert travel advice to clients based on individual preferences.
- Coordinated travel itineraries, ensuring seamless connections and accommodations.
- Resolved client inquiries promptly, enhancing customer satisfaction and loyalty.
Education
Bachelor's of Health - Education and Promotion
Franklin University
Columbus, OH04-2026
High school diploma - GED
Thomas Worthington High School
Worthington05-2013
Skills
- Child Care
- Child supervision
- Child nutrition
- Newborn care
- Early childhood care
- Childcare experience
- Mentoring
- First aid
- Organizational skills
- Multitasking
- Time management
- Communication skills
- Bilingual
- Spanish knowledge
- Customer service
- Microsoft Office
- Microsoft Excel
- Operating systemstiquetteft Word
- Customer management
- Microsoft Powerpoint
- Data entry
- Documentation reviewng
- Serving Experience
- Guest services
- Communication skills
- Guest relations
- Front desk
- Office experience
- Office management
- Bartending prospecting
- Grammarg
- Pricing
- Computer skills
- Cash register
- Basic math
- Typing
- Telecommunications
- Childcare experience
- Retail sales
- Sales leadership
- Customer relationship management
- Management
- Team management
- Positive reinforcement
- Wellness coaching
- Experience
- Cash management
- Childcare experience
- Cabling
- Hospitality
- Guest services
- Serving
- Healthcare administration
- Medicare
- Team leadership
- Serving
- Sales
- Childcare experience
- Prospecting
- Hospitality
- Field sales
- Retail management
- Grammar
- Experience
- Driving
- Healthcare administration
- English
- Time management
- Business leadership
- Typing
- Healthy meals
- Document filing
Certification
- CPR Certification, 11/01/22, Present
- Driver's License
- First Aid Certification
Willing To Relocate
- Columbus, OH
- Dublin, OH
- Worthington, OH
Timeline
Nanny/Babysitter
Care.com
11.2023 - Current
Server
Dublin Village Tavern
03.2023 - Current
Hostess/Server/Bartender
The Wine Bistro
07.2021 - 02.2023
Customer Service Representative
Optum (United Health Group)
04.2018 - 12.2018
Travel Consultant
Affinion Group (Connexions Loyalty)
12.2016 - 01.2018
Certified Health Coach
Herbalife Nutrition
01.2016 - Current
Bachelor's of Health - Education and Promotion
Franklin University
High school diploma - GED
Thomas Worthington High School