Sara Ellis
Jasper,GA
Summary
I am knowledgeable in childcare, microsoft, open and closing documents. Creating a safe and quiet environment for everyone. I am a reliable and trustworthy worker. I love learning new things then showing others what i learned. I am Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
self employed
Canton, GA
01.2019 - Current
- Taking care of children and keeping in touch with parents.
- Supervised daily activities and routines for children, ensuring safety and engagement.
- Maintained open communication with parents regarding children's progress and behavior.
- Created healthy meal plans aligned with dietary preferences and nutritional needs.
- Managed schedules, including transportation to extracurricular activities and appointments.
Concierge/Receptionist
RBM OF ATLANTA
Roswell, GA
01.2018 - 01.2019
- SERVICE DESK REPRESENTATIVE, GA RBM OF ATLANTA, August 2018-August 2019
- Assisted in troubleshooting hardware and software problems, contributing to swift resolution times.
- Documented service requests and resolutions to maintain accurate records for ongoing support initiatives.
- Collaborated with team members to streamline ticketing processes, improving overall service delivery efficiency.
- Communicated effectively with users to gather information and diagnose issues promptly, fostering positive relations.
- Maintained inventory of support materials and resources, ensuring availability for timely assistance efforts
- Delivered exceptional guest services, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in/check-out processes for all guests.
- Trained new staff on best practices for concierge duties, fostering a culture of excellence in service delivery.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Assistant Teacher
Brenwood Academy
Canton, GA
01.2016 - 01.2017
- Advised families on community resources available for additional support services such as housing, food assistance, child care and employment opportunities.
- Participated in team meetings regarding child care policies or procedures.
- Assessed barriers that impede successful employment outcomes such as lack of transportation or child care needs.
- Coordinated classroom activities, fostering an engaging and supportive learning environment.
- Monitored student progress, providing feedback to enhance academic performance and personal growth.
- Collaborated with teachers to adapt lesson plans based on individual student needs and abilities.
- Facilitated small group instruction, enhancing students' understanding of core subjects through targeted support.
- Organized classroom resources and materials, ensuring efficient access for teaching staff and students alike.
Staff
Publix
Acworth, GA
01.2015 - 01.2016
- Processed customer transactions efficiently while maintaining a high level of accuracy and attention to detail.
- Assisted customers with inquiries and provided product information to enhance shopping experiences.
- Collaborated with team members to optimize workflow and maintain a clean, organized work environment.
- Trained new cashiers on operational procedures and customer service best practices to promote team efficiency.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Trained new staff on operational procedures and best practices, fostering a collaborative team environment.
- Monitored cash register operations, maintaining accuracy during transactions and resolving discrepancies promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Education
High School Diploma -
North Cobb High School
2014
Skills
- Organizational Skills
- Data Entry
- Retail Sales
- Nannying
- Guest Services
- Child care
- Administrative experience
- Receptionist
- Training
- Babysitting
- Customer Service Skills
- Cleaning Experience
- Cash Handling
- HIPAA
- Teaching
- Customer Service
- Experience with Children
- Microsoft Office
- Driving
- Reliability and trustworthiness
- Reliable
Certification
CPR/First Aid
Timeline
Nanny/Babysitter
self employed
01.2019 - Current
Concierge/Receptionist
RBM OF ATLANTA
01.2018 - 01.2019
Assistant Teacher
Brenwood Academy
01.2016 - 01.2017
Staff
Publix
01.2015 - 01.2016
High School Diploma -
North Cobb High School
Professional Summary
Authorized to work in the US for any employer