Mariana Botello
Oakland,CA
Summary
Hello, my name is Ana! I would love to be employed by you. I have a very passionate approach to customer service. I am excellent at bringing in sunny resolutions to any challenges that one may face with any job or task. I am confident in my ability to provide excellent customer service in a respectful and efficient manner. I am a reliable worker and I am able to learn and adapt quickly. I am experienced in good work ethic and I work well with others. I am able to take direction and instructions when they are given, as well as being fully adaptable in taking leadership roles when appropriate. Thank you for your time and consideration!
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joes Grocery
Los Angeles, California
10.2023 - 01.2025
- Interacted pleasantly with guests to deliver quality customer service efficiency.
- Very Patient with customers, co-workers, and tough situations.
- Determination to improve and develop new skills.
- Totaled bills, accepted payments, and returned change.
- Supported inventory control and stock ordering processes to ensure product availability.
- Ensured customer and crew member work areas were clean and organized.
- Restocked supplies, removed trash, and cleaned areas.
- Organized and restocked supplies to support operations and team productivity.
- Organized and maintained cleanliness of customer and crew member work areas for efficient operations.
- Updated pricing and sales signs to promote merchandise.
- Helped customers find products based on their needs.
Front Desk Associate Overnight
Planet Fitness Gym
Inglewood, CA
01.2024 - 12.2024
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk, engaging in friendly conversations during check-in to enhance guest experience.
- Resolved customer complaints and ensured complete satisfaction through effective issue management.
- Handled incoming calls and coordinated with staff to efficiently fulfill customer requests.
- Gave new members a tour of the gym and informed them on what the company takes pride in along with the company policies and guidelines.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Seasonal Customer Service
Nordstrom
City of Los Angeles, CA
11.2023 - 12.2023
- Handled customer merchandise with care, removed price tags, and neatly wrapped gifts for the holiday season.
- Worked in service experience department finding solutions for customer complaints as well as filing curbside pick up items in alphabetical order.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Associate
FedEx Office
Los Angeles, CA
12.2022 - 10.2023
- Enhanced customer relations through friendly, knowledgeable communication that supported service goals.
- Informed customers about special pricing opportunities and company offerings to facilitate informed purchasing decisions.
- Confirmed order deliveries and resolved issues with missed dates, shortages, and overages to ensure customer satisfaction.
- Packaged customer items that were to be shipped using the correct measurements to ensure the correct box size as well as packing heavy and/or fragile items.
Customer Service Representative
IKEA
Emeryville, CA
08.2021 - 12.2022
- Processed customer returns with thorough inspection to ensure accurate resolutions.
- Analyzed account and service histories to pinpoint trends and resolve recurring issues.
- Handled and processed customer return items with careful inspection and consideration.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
Buyer Specialist
Buffalo Exchange
Berkeley, CA
01.2019 - 07.2020
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Exhibited self-reliance by managing tasks independently by meeting and exceeding workflow needs.
- Studied and complied with safety and sanitation guidelines safety and sanitation policies when working with used and second hand clothing and accessories.
- Learned and followed safety and sanitation policies when working with used and second hand clothing and accessories.
- Executed opening and closing procedures to ensure store readiness and enhance customer experience.
Cashier
Sprouts Farmers Market Inc
San Ramon, CA
01.2016 - 07.2018
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed sales transactions accurately and promptly, minimizing customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints.
- Completed daily recovery tasks, maintaining clean and organized areas for enhanced efficiency.
- Addressed customer complaints promptly to improve satisfaction.
- Sanitized counters daily to ensure a clean shopping environment and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CAPerforming Arts -
American Academy Of Dramatic Arts
Los Angeles, CASkills
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Safety mindset from years of experience working as a nanny for children
- Able to keep workplace clean and neat for efficiency
- Very Patient with customers, colleagues, and tough situations
- Determination to improve and develop new skills
Timeline
Front Desk Associate Overnight
Planet Fitness Gym
01.2024 - 12.2024
Seasonal Customer Service
Nordstrom
11.2023 - 12.2023
Crew Member
Trader Joes Grocery
10.2023 - 01.2025
Customer Service Associate
FedEx Office
12.2022 - 10.2023
Customer Service Representative
IKEA
08.2021 - 12.2022
Buyer Specialist
Buffalo Exchange
01.2019 - 07.2020
Cashier
Sprouts Farmers Market Inc
01.2016 - 07.2018
High School Diploma -
Dougherty Valley High School
Performing Arts -
American Academy Of Dramatic Arts