Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Caballero

Hollywood,FL

Summary

Reliable and service-oriented Associate Banker with 5 years of experience in retail banking. Skilled in transaction processing, account servicing, and digital platform onboarding, with a keen eye for identifying cross-sell opportunities. Adept at maintaining compliance with banking policies while building rapport with clients to foster long-term relationships and contribute to branch growth.

Overview

5
5
years of professional experience

Work History

Associate Banker

Chase Bank
02.2020 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Educate customers on mobile banking, and product offerings to increase digital adoption and satisfaction.
  • Proactively identify client needs and refer them to appropriate partners.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Education

Associate of Arts - Finance

Miami Dade College
Miami, FL
08-2026

Skills

  • Client services and support
  • Account opening and Maintenance
  • Product knowledge (checking, servicing, credit cards)
  • Digital banking support
  • Risk and Compliance precedures
  • Teller transactions and cash handling

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

Chase Bank
02.2020 - Current

Associate of Arts - Finance

Miami Dade College

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Mariana Caballero