Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Mariana Calle

Mariana Calle

Project Manager
Denver,CO

Summary

Adept at steering complex projects to success, I significantly enhanced team productivity at In2 Solutions through strategic planning and effective project management. My expertise in systems design documentation, coupled with a talent for fostering collaboration, has consistently improved operational outcomes. Achieved a notable increase in customer satisfaction ratings, demonstrating both hard and soft skills.

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Project Manager

In2 Solutions
02.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Customer Experience Agent

Scope Technologies
06.2022 - 01.2023
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
  • Efficiently processed returns and exchanges according to company policies while ensuring continued positive rapport with customers.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
  • Reduced response time for customer queries by implementing effective communication strategies.
  • Contributed to the development of departmental guidelines that led to an overall increase in team productivity levels.

Secretary

Gates Company
06.2015 - 05.2016
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Bachelor of Science - Pre.Med Focused Biology

Kennesaw State University
Kennesaw, GA
08.2016 - 12.2021

Skills

  • Project planning
  • Project tracking
  • Project management
  • Strategic planning
  • Productivity improvement
  • Systems design documentation

Languages

Spanish
Native or Bilingual

Timeline

Project Manager

In2 Solutions
02.2023 - Current

Customer Experience Agent

Scope Technologies
06.2022 - 01.2023

Bachelor of Science - Pre.Med Focused Biology

Kennesaw State University
08.2016 - 12.2021

Secretary

Gates Company
06.2015 - 05.2016

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Mariana CalleProject Manager