Mariana Chávez

Lead third-party warehousing operations across United States and Canada, managing 10+ 3PL suppliers and 15 warehouses with capacity for 30,000 pallets of finished goods.

• Manage a team of seven and ensure operational continuity, service levels and compliance across the warehouse network.
• Drive process standardization and continuous improvement initiatives, while partnering with cross-functional teams across Supply Chain, Operations, Procurement and Finance.
• Transitioned warehouse operations from SAP ECC to SAP S4HANA.
• Achieved a 20% reduction in inventory levels.
• Standardized processes across three warehouses in Mexico, resulting in a 80% reduction in customer complaints.
• Recycled 650 metric tons of material and successfully disposed of an additional 260 metric tons of material that had remained stagnant since 2020.

Collaborated with internal teams and external suppliers to enhance warehouse processes, streamline inventory management, and elevate service levels.

• Led the cleanup and reconciliation of a significant in-transit inventory backlog, resolving 219 outstanding order lines representing 1,400 metric tons of material that had already been received by our 3PL warehouses, improving inventory accuracy and system reliability.
• Led initiatives to resolve significant inventory discrepancies, improving inventory accuracy and reducing complaints from internal stakeholders by 90%.

Provided necessary transport for distribution centers in Oaxaca, aligning with company goals and policies to execute logistics shipment programs and foster positive relationships with carriers and customers at the best cost.

• Managed transportation logistics for 35K tons of cement monthly in the state of Oaxaca.
• Managed and certified 19 carriers.
• Managed 190 vehicles and 200 drivers in cooperation with the warehouses in the region.
• Developed distribution cost projects that achieved savings of 1.5 million pesos.
• Led a strategy to increase customer compliance for a strategic client, from 90 to 100% within a period of 5 months.
• Implemented road safety and health initiatives, such as fleet GPS installation, truck safety devices, and ensuring training programs for current and new drivers.
• Recruited and trained paramedics and mechanical supervisors for safety positions.
• Analyzed cost schemes and route fees to minimize delivery costs for the company.

Designed, monitored, and adjusted the daily order loading schedule of cement, while confirming the optimal utilization of logistics resources and maintaining customer compliance.

• Collaborated with the warehouses staff, to ensure the loading schedule, based on best routes and delivery priorities.
• Identified any order incidents, before and during delivery, looking for anticipation of the final customer.
• Solved real-time difficulties, such as wrong site deliveries or unsuitable transport routes.
• Designed custom delivery plans for strategic concrete pouring projects, including bridge construction and wind parks, enhancing project logistics efficiency.
• Designed custom delivery plans for social programs, such as Pisos Firmes, CONAVI, CONAFE, INVI.
• Analyzed distribution costs across multiple routes in the region, resulting in optimized delivery points and reduced transportation expenses.
• Collaborated with the sales department in order to improve customer service and compliance.
• Increased delivery lot size for clients, achieving monthly savings of $80K in transportation costs in Oaxaca.

Coordinated the dispatch of loaded vehicles to different destinations, serving both internal and external customers at the internal warehouse in Comitán, Chiapas.

• Managed the daily routes for the carriers, in order to provide balance and productivity of the fleet, while delivering orders in the required time.
• Maintained a high level of communication with internal and external clients, leading to great customer satisfaction for the distribution center.
• Facilitated communication with internal and external clients, resulting in high customer satisfaction for the distribution center.
• Managed daily routes for carriers to optimize fleet balance and ensure timely delivery of orders.