Mariana Clark
St. Petersburg,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Home Depot
St. Petersburg
05.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
Crew Trainer
McDonald’s
St. Petersburg, FL
05.2023 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Managed daily operations of the training department, including scheduling classes and designing materials.
- Ensured that all safety protocols were followed during training sessions.
- Provided constructive feedback and one-on-one coaching to employees.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
Team Member
Chick Fil
St. Petersburg
07.2021 - 04.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Saint Petersburg College
St. Petersburg, FL06-2026
Skills
- Guest Services
- Customer Service
- Product Merchandising
- Payment Collection
- Customer Complaint Resolution
- Cash Handling
- Merchandise Restocking
- Check processing
- Order coordination
- Retail Merchandising
- Positive and professional
- Customer Satisfaction
- Product Knowledge
- Customer inquiries
- Cash Management
- POS System Operation
Timeline
Customer Service Cashier
Home Depot
05.2024 - Current
Crew Trainer
McDonald’s
05.2023 - Current
Team Member
Chick Fil
07.2021 - 04.2023
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Saint Petersburg College