Mariana Cruz
Pearland,TX
Summary
Resourceful IT Technician offering 9 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
9
9
years of professional experience
Work History
Desktop Support Technician
A-1 Personnel
Houston, Texas
07.2020 - Current
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Troubleshot computer systems to identify and resolve operating system and application problems.
- Created detailed documentation of all tasks performed on user's computers.
Help Desk Support
Fourteen Stars
Houston, Texas
08.2018 - 03.2019
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Lead Sales Associate
Verge Mobile
Houston, Texas
06.2015 - 08.2018
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Developed strategies to increase sales and promote new products.
Education
Associate of Applied Science - Computer Science
San Jacinto Community College
Skills
- User Account Management
- Device configuration
- Training and mentoring
- Hardware diagnostics
Languages
Spanish
References
References available upon request.
Timeline
Desktop Support Technician
A-1 Personnel
07.2020 - Current
Help Desk Support
Fourteen Stars
08.2018 - 03.2019
Lead Sales Associate
Verge Mobile
06.2015 - 08.2018
Associate of Applied Science - Computer Science
San Jacinto Community College
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