Mariana D. Rodriguez
Olmito,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Unaccompanied Child Legal Service Specialist (UC Specialist) / Services Coordinator
SOUTH TEXAS PRO BONO ASYLUM REPRESENTATION PROJECT
04.2022 - 04.2025
- As a UC Specialist I was responsible for providing child friendly and age-appropriate legal orientation to detained children regarding immigration removal proceedings and access to representation.
- I would also conduct legal screenings with referral to pro bono counsel within 10 days of children arrival to centers.
- Would contact children and sponsors via phone call after reunification for the continuation of services if pending or to scheduled an appointment if unavailable.
- All services were provided in Spanish and documented in English.
- As a coordinator I would assign shifts to staff to attend centers and provide legal services.
- I would create the lists of the children that had to be provided with services and notify the centers so the children could be available.
- I was responsible of documenting in a key spreadsheet all services that were provided and the ones that were pending.
Case Aide (CA) / Case Manager (CM) / Youth Care Worker (YCW)
SOUTHWEST KEY PROGRAMS
06.2016 - 04.2022
- As a CM I was responsible for the ongoing maintenance of assessments and individual service plans, required for the reunification of youth admitted to Southwest Key (SWK) Unaccompanied Minors Program.
- As a CA I was responsible for completing necessary paperwork, for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner.
- I was responsible for contacting children and sponsors for a 30-day follow-up safety and well-being phone call where I would document information in a report.
- As a YCW, I was responsible for providing direct care supervision for youth residing in the shelter.
Teller/Customer Service
WELLSFARGO BANK
05.2014 - 02.2015
- Offer great customer service.
- Responsible for maintaining and balancing a cash drawer daily under direct supervision.
- Process customer transactions such as withdrawals, deposits and transfers within established guidelines.
- Identify and make sales referrals, offer bank services and products.
- Other duties include safe deposit, ATM processing, and night drops.
Lead Cashier/Customer Service
KOHL'S
03.2011 - 05.2014
- Supervise, orient, and train new cashiers and sales floor associates.
- Open and close registers and count out the register drawer.
- Process customers' transactions, returns, and exchanges.
- Assist with all departments' recovery and fitting rooms.
- Greet and assist all customers encountered in a friendly courteous manner.
- Effectively respond to questions and requests from customers.
- Solicit, open and activate credit applications.
Education
B.A. - Psychology
UNIVERSITY OF TEXAS AT BROWNSVILLE
01.2013
A.A. - Liberal Arts
UNIVERSITY OF TEXAS AT BROWNSVILLE
01.2011
Skills
- Documentation
- Computer proficiency
- Data entry
- Report preparation
- Spreadsheets
- Call management
- Problem-solving
- Time management
Computer Experience
- MICROSOFT OFFICE (WORD, EXCEL, POWER POINT, OUTLOOK)
- ADOBE PRO
- COMMUNICATION TOOLS (ZOOM, MICROSOFT TEAMS)
- TYPING SPEED 65 WPM
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Unaccompanied Child Legal Service Specialist (UC Specialist) / Services Coordinator
SOUTH TEXAS PRO BONO ASYLUM REPRESENTATION PROJECT
04.2022 - 04.2025
Case Aide (CA) / Case Manager (CM) / Youth Care Worker (YCW)
SOUTHWEST KEY PROGRAMS
06.2016 - 04.2022
Teller/Customer Service
WELLSFARGO BANK
05.2014 - 02.2015
Lead Cashier/Customer Service
KOHL'S
03.2011 - 05.2014
A.A. - Liberal Arts
UNIVERSITY OF TEXAS AT BROWNSVILLE
B.A. - Psychology
UNIVERSITY OF TEXAS AT BROWNSVILLE