Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Fernandez

Antioch ,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Care Coordinator

Shearwater Health
07.2021 - 03.2022
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.

Medical Assistant

John Muir Medical Center
01.2021 - 03.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Sales Supervisor

Finish Line
03.2018 - 11.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.

Education

Behavioral Sciences

Grand Canyon University
Phoenix, AZ
04.2025

Associate of Arts - Psychology

Los Medanos College
Pittsburg, CA
05.2022

Certification in Medical Assistant - Medical Assistant

Gurnick Academy of Medical Arts
Concord, CA
01.2021

Skills

  • Case management expertise
  • Documentation skills
  • Patient education techniques
  • Organizational effectiveness
  • Strategic planning capabilities
  • Problem-solving aptitude
  • Time efficiency
  • Multitasking proficiency
  • Communication skills clarity
  • HIPAA regulations compliance
  • Active listening proficiency
  • Data entry skills

Timeline

Care Coordinator

Shearwater Health
07.2021 - 03.2022

Medical Assistant

John Muir Medical Center
01.2021 - 03.2021

Sales Supervisor

Finish Line
03.2018 - 11.2019

Behavioral Sciences

Grand Canyon University

Associate of Arts - Psychology

Los Medanos College

Certification in Medical Assistant - Medical Assistant

Gurnick Academy of Medical Arts

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