Mariana Flores
Hemet,California
Summary
Outgoing and motivated retail professional with nearly 3 years of experience in sales and team leadership. Skilled in delivering exceptional customer service, training staff, and driving sales goals in fast-paced environments. Strong background in visual merchandising, inventory management, and Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Lead / Keyholder
Express
Temecula, California
11.2022 - Current
- Delivered top-tier customer service and consistently exceeded sales goals through upselling and styling.
- Trained, coached, and motivated team members to meet performance expectations and improve productivity.
- Opened and closed the store as a trusted keyholder, managing cash handling, register reconciliation, and store security.
- Led floor operations during busy shifts, ensuring efficient workflow and coverage.
- Supported merchandising and maintained visually appealing displays aligned with brand standards.
- Resolved customer concerns quickly and professionally, maintaining a positive shopping experience.
Education
Diagnostic Medical Sonography (DMS) - Sonography
Mt. San Jacinto College
San Jacinto, CA 01.2023 - 08.2025
High School Diploma -
Perris High School
Perris, CA 08.2019 - 06/2022
Skills
- Customer Service
- Sales & Upselling
- Team Leadership
- Store Operations
- Visual Merchandising
- Cash Handling
- Time Management
- Conflict Resolution
- Training & Development
Timeline
Diagnostic Medical Sonography (DMS) - Sonography
Mt. San Jacinto College
01.2023 - 08.2025
Sales Lead / Keyholder
Express
11.2022 - Current
High School Diploma -
Perris High School
08.2019 - 06/2022