Mariana Flores
Amazon Fulfillment
McMinnville,OR
8
years of professional experience
Results-driven Business Administration graduate with over 5 years in customer service and operations. Bilingual in English and Spanish, skilled in managing confidential information, training teams, and prioritizing tasks to enhance operational efficiency. Ready to apply expertise in a Benefits Specialist role.
Work History
FC Associate
10 Months- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Trained and onboarded new associates on safety protocols and best practices for operational efficiency.
- Collaborated with supervisors to improve operational efficiency and employee performance.
Sandwich Artist
3 Years- Assisted customers by resolving questions and concerns in a professional manner.
- Maintained accurate transaction records and documentation.
- Balanced multiple priorities while providing exceptional customer service.
Shift Lead
2 Years 2 Months- Supervised shift operations and coached team members.
- Trained new employees on company policies and procedures.
- Addressed employee and customer concerns while maintaining professionalism.
- Ensured compliance with company safety and operational standards.
Front Desk Clerk
1 Year 7 Months- Answered incoming calls promptly, delivering accurate information about hotel services, rates, and amenities to enhance guest experience.
- Greeted customers and provided them with exceptional customer service.
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Maintained organized front desk area, ensuring professional appearance of hotel lobby to create welcoming atmosphere for guests.
Education
Bachelor of Science (B.S.) - Business Administration
Skills
Employee training
Employee assistance
Data Entry
Recordkeeping
Microsoft Office
Time Management
Fluent in English and Spanish
Timeline
FC Associate
Amazon Fulfillment
10.2025 - CurrentRead More
Sandwich Artist
Subway
09.2022 - 09.2025Read More
Shift Lead
Panda Express
07.2020 - 09.2022Read More
Front Desk Clerk
Red Lion Hotel
11.2018 - 06.2020Read More
Oregon State University
Bachelor of Science (B.S.) from Business Administration
Read More