Mariana Franco
Markham,VA
Summary
Hardworking employee enthusiastic about learning the social field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Malloy Ford
04.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
Bartender
Longhorn Steakhouse
12.2021 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Main Bartender
Outback Steakhouse
09.2017 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
No Degree - General Studies
De Anza College
Cupertino, CASkills
- Time Management
- Lead Prospecting
- Microsoft Excel
- Persuasion
- Building Customer Loyalty
- Flexible Hours
- Negotiation
- Inbound and Outbound Calling
- Cold Calling
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Malloy Ford
04.2022 - Current
Bartender
Longhorn Steakhouse
12.2021 - 04.2022
Main Bartender
Outback Steakhouse
09.2017 - 12.2021
No Degree - General Studies
De Anza College
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