Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mariana Garcia

Lufkin

Summary

Dynamic professional with a proven track record in customer service and team leadership at Extreme Body Shop. Skilled in decision-making and fluent in Spanish, I enhanced customer satisfaction through effective complaint resolution and implemented inventory management systems, achieving improved stock accuracy. Committed to delivering exceptional service and fostering positive experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Extreme Body Shop
02.2023 - Current
  • Coordinated daily operations to enhance workflow efficiency and ensure timely service delivery.
  • Trained and mentored new staff on company procedures and customer service best practices.
  • Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
  • Analyzed customer feedback to identify areas for service improvement and enhance satisfaction levels.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Generated repeat business through exceptional customer service.

Food Service Worker

Chicken Express
04.2017 - 03.2019
  • Prepared and assembled food orders according to customer specifications.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Provided prompt and courteous service to enhance customer satisfaction.
  • Resolved customer complaints swiftly, ensuring positive dining experiences.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

Nacogdoches High School
Nacogdoches, TX
06-2018

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Fluent in Spanish
  • Multitasking Abilities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Extreme Body Shop
02.2023 - Current

Food Service Worker

Chicken Express
04.2017 - 03.2019

Nacogdoches High School

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