Mariana Garza
Salinas
Summary
Dedicated Branch Manager with over 17 years of experience in the financial industry. Known for fostering team collaboration and driving customer service initiatives that enhance client satisfaction and branch performance. Committed to resolving challenges and improving operational processes.
Overview
23
23
years of professional experience
Work History
Branch Manager
Wells Fargo
Salinas
01.2009 - Current
- Managed daily operations and ensured compliance with banking regulations.
- Led team meetings to enhance communication and align branch goals.
- Oversaw customer service initiatives to enhance client satisfaction.
- Implemented strategies to increase branch efficiency and productivity.
- Analyzed branch performance data to identify areas for improvement.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Lead Teller
Wells Fargo Bank
Salinas
07.2007 - Current
- Supervised daily operations and customer service at a leading financial institution.
- Trained and mentored new tellers to enhance service quality and efficiency.
- Assisted customers with account inquiries and transaction processing effectively.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Conducted regular audits of operational processes to identify areas for improvement.
Teller
Bank Of America
Salinas
01.2004 - 05.2007
- Processed customer transactions efficiently and accurately in a busy bank environment.
- Assisted customers with account inquiries and provided information on banking services.
- Promoted bank products and services, increasing customer engagement and retention.
- Handled large sums of money accurately, ensuring compliance with security protocols.
- Served numerous customers during high-volume shifts, maintaining professionalism under pressure.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA06-2006
Skills
- Branch management
- Regulatory compliance
- Customer service
- Fraud detection
- Data analysis
- Sales strategies
- Staff training
Languages
Spanish
Professional
Timeline
Branch Manager
Wells Fargo
01.2009 - Current
Lead Teller
Wells Fargo Bank
07.2007 - Current
Teller
Bank Of America
01.2004 - 05.2007
High School Diploma -
Everett Alvarez High School