Mariana Godoy
Spectra Gutter Systems
Cedar Park
2
Languages
5
years of professional experience
Adaptable receptionist and team leader with a strong background in front-desk support, scheduling, and guest service. Known for organization, attention to detail, and clear communication, with experience training staff, managing records, and keeping daily operations running smoothly during busy periods.
Work History
Customer Service Representative
4 Months- Managed inbound customer inquiries regarding orders, product specifications, and delivery updates.
- Processed order entry accurately using CRM and internal tracking systems.
- Coordinated with sales and operations teams to confirm order status and availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
1 Year 9 Months- Supervised cafe operations, ensuring smooth front-line service and team coordination.
- Trained new associates on register procedures, food preparation, and guest service standards.
- Monitored product quality and freshness, maintaining Panera Bread presentation expectations.
- Communicated priorities clearly to maintain accountability and consistent team performance.
Receptionist
2 Years 5 Months- Greeted visitors and students, maintaining welcoming front desk environment
- Answered multi-line phone calls and routed inquiries to appropriate staff
- Scheduled classes, appointments, and studio reservations with accuracy
- Managed student registrations, payments, and attendance records
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma
Skills
CRM management
Customer service
Cash handling
Multi-line telephone systems
Attention to detail
Organizational skills
Multitasking
Computer skills
Active listening
Languages
English
Spanish
Timeline
Customer Service Representative
Spectra Gutter Systems
06.2026 - 10.2026Read More
Team Leader
Panera Bread
07.2024 - 04.2026Read More
Receptionist
Andromeda Dance School
08.2021 - 01.2024Read More
D.A.D
High School Diploma
Read More