Mariana Gonzalez
Patterson,California
Summary
Bilingual clerical professional with approximately three years supporting administrative operations. Proficient in computer applications, data entry, document filing, customer service, and appointment scheduling. Known for accurate task completion, strong communication, and efficient organization.
Overview
2
2
Languages
Work History
Travel Agency Clerk
Paraiso Travel
Ceres, California
11.2025 - 05.2026
- Assisted clients in booking travel arrangements and itineraries.
- Handled customer inquiries via phone and email to provide timely support and enhance client experience.
- Maintained organized records of bookings and client interactions.
- Coordinated with team members to streamline office operations and improve workflow efficiency.
- Analyzed client feedback forms to identify areas for service improvement and ensure client satisfaction.
Clerical Assistant
LIHEAP
Modesto, California
11.2025 - 12.2025
- Provided administrative support to LIHEAP staff and clients, enhancing service delivery.
- Managed incoming correspondence, directing inquiries to appropriate personnel.
- Scheduled client appointments while coordinating all meeting logistics.
- Addressed client questions regarding program eligibility and application processes promptly.
- Managed office supplies inventory and coordinated restocking to ensure availability.
- Assisted with filing documents and maintaining records.
- Greeted visitors and customers in a friendly, professional manner.
- Compiled and entered data into spreadsheets to improve tracking accuracy. into spreadsheets for tracking purposes.
- Received and answered phone calls, providing information to callers. and directed them to the appropriate personnel.
Education
GED -
Ceres Adult Shool
Ceres, CA06-2024
Skills
- Booking coordination
- Travel industry knowledge
- Booking management
- Client relationship management
- Customer support
- Scheduling appointments
- Office administration
- Strong organizational skills
- Time management
- Attention to detail
- Communication skills
Languages
Spanish
Professional
English
Professional
Timeline
Travel Agency Clerk
Paraiso Travel
11.2025 - 05.2026
Clerical Assistant
LIHEAP
11.2025 - 12.2025
GED -
Ceres Adult Shool