MARIANA GORDILLO
Elizabeth,NJ
Summary
Hardworking Stock Associate with great customer service skills, positive attitude and capacity to handle physically demanding work. Reliable in handling fast-paced restocking, reset and recovery work. Supports sales goals with expert delivery processing and merchandise staging.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant, Receptionist
Podiatry center
Elizabeth, New Jersey
10.2024 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Processed patient payments and scanned identification and insurance cards.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Ordered and maintained supply inventory for medical office.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Organized charts, documents and supplies to maintain team productivity.
- Explained treatment procedures and physicians' instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient examinations.
Sales Associate
Burlington
Elizabeth, NJ
02.2024 - Current
- Kept shelves well-stocked with current merchandise for customers convenience
- Retained clean, neat aisles and removed debris from public areas.
- Assisted customers with locating desired items and providing product information.
- Unloaded, downstacked and moved over 16-18 pallets per day.
- Maintained clean and organized work environment by removing empty boxes and debris from aisles.
Sales Associate
Rainbow
Elizabeth, NJ
03.2023 - 08.2023
- Created great customer experiences with personalized sales support.
- Handled issues professionally to company standards.
- Informed customers of promotions and special offers to increase sales.
- Helped customers navigate store, complete sales and process returns.
- Assisted customers with sales and service needs.
- Supported team with receiving, pricing and merchandising.
- Rotated stock using clearance markdowns and special sales promotions.
- Processed payments quickly to keep customer flow moving.
- Assisted customers in finding suitable products according to their needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled cash register transactions efficiently and accurately.
- Checked returned product condition before processing refunds.
- Recommended merchandise to suit customer budget and preferences.
- Located requested items from racks or storage areas.
Sales Associate
Aéreopostale
Elizabeth, NJ
07.2022 - 01.2023
- Greeted customers and asked questions to assess needs.
- Removed dust and dirt from items, regularly cleaning store.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Created great customer experiences with personalized sales support.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Informed customers of promotions and special offers to increase sales.
- Assisted customers with sales and service needs.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Handled issues professionally to company standards.
- Processed payments quickly to keep customer flow moving.
- Rotated stock using clearance markdowns and special sales promotions.
- Helped customers navigate store, complete sales and process returns.
- Secured consistent customer sales with knowledgeable, friendly support.
- Minimized store thefts through strategic monitoring and customer observation.
- Confirmed prices and processed payments to complete sales.
- Checked returned product condition before processing refunds.
- Removed dust and dirt from items, regularly cleaning store.
- Greeted customers and asked questions to assess needs.
- Maintained clean and organized sales floor for optimal shopping experience.
- Offered personalized styling advice based on customer preferences.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Monitored fitting rooms ensuring customers received assistance when required.
- Assisted customers in finding suitable products according to their needs.
- Promoted current sales promotions and special offers to increase revenue.
- Handled cash register transactions efficiently and accurately.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
Education
Some College (No Degree) -
Union County College
Cranford, NJSkills
- Customer Relationships
- Visual Merchandising
- Merchandise Stocking
- Shipping and Receiving
- Stock Rotation
- Multitasking
- Customer Service
- Heavy Lifting
- Medical record management
- Insurance verification
- Patient care support
- Appointment scheduling
- Billing and coding
- Time management
Certification
Drivers License
Languages
Spanish, Native
Timeline
Medical Assistant, Receptionist
Podiatry center
10.2024 - Current
Sales Associate
Burlington
02.2024 - Current
Sales Associate
Rainbow
03.2023 - 08.2023
Sales Associate
Aéreopostale
07.2022 - 01.2023
Some College (No Degree) -
Union County College