Mariana Hiti
Euclid,Ohio
Summary
Detail-oriented individual with over two years of managerial and customer service experience. Develops rapport in community by building strong relationships with patrons and employees.
Overview
5
5
years of professional experience
Work History
Pool Manager
Shoreby Club
05.2023 - Current
- Manage 13 employees by creating schedules and monitoring performance
- Effectively manage a $60,000 budget by controlling expenses while maintaining high-quality services and facilities
- Ensure compliance with health regulations through regular water testing and documentation procedures
- Collaborate with other department managers to provide superior customer service to members
- Develop swim lesson curriculum and oversee swim instructors
- Develop and conduct in-service training for 13 lifeguards
Lifeguard
Shoreby Club
08.2019 - 05.2023
Education
Bachelor of Arts - Sociology
Fordham University
The Bronx, NY05.2026
Skills
- CPR and Red Cross Lifeguard Certified
- Operations Oversight
- Proficient in Spanish
- Excellent customer service
Activities
Fordham University Women's Club Lacrosse (Fall 2022-Current)
- Maintain 3.9 GPA while being a starting defender on a D1 Club team
- Assisted with campaign to raise over $10,000 to compete at the National Tournament
Sacred Heart School (Fall 2023)
- Collaborated with teachers and worked one-on-one with at risk youth in Bronx, NY to develop academic and life skills outside of the classroom
Timeline
Pool Manager
Shoreby Club
05.2023 - Current
Lifeguard
Shoreby Club
08.2019 - 05.2023
Bachelor of Arts - Sociology
Fordham University
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