Summary
Overview
Work History
Education
Skills
Timeline
Mariana Islas

Mariana Islas

Operations Manager
Phoenix,AZ

Summary

Productive Senior Operations Specialist with 10 year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems. Experienced Operations Specialist skilled in overall operations and vendor management. In-depth knowledge of business portfolio management and products. Astute insight into back-office operations for financial institutions, workflow improvement and fraud detection. Exceptional talent in calculations and identifying suspect transactions.

Overview

14
14
years of professional experience

Work History

Director of Operations and Business Development

Call Geeks
03.2023 - 08.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Acquisition Manager

National Cash Offer
01.2023 - 03.2023
  • Documented acquisition valuations and earnings accretion and dilution models for public and private companies.
  • Completed monthly profit and loss performance reports.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Identified opportunities to reduce lead times and improve inventory management.

Home Lending Advisor

JP Morgan Chase
07.2019 - 10.2022
  • Manage a pipeline of 60-85 loans within a fast paced phone environment
  • Provide ethical sales skills through proper expectations and updates
  • Collaborate and educate internal partners to streamline process, decrease cycle time, and maintain outstanding customer service
  • Maintain compliance standards set by Chase and Federal Government for call monitoring and product knowledge via Chase Answers
  • Awarded and recognized for production, cycle time(PEAT), and customer service(CSAT)

Sr. Operations Specialist II

JP Morgan Chase
10.2009 - 07.2019
  • Trained and mentored employees
  • Provided operations support for contractual, administrative and financial aspects of business needs.
  • Evaluated quality and reasonable cost of vendor services for business support.
  • Worked all roles in the closing and funding space as needed
  • Coordinated with appraisers, title companies, and clients to meet critical deadlines for closing and funding
  • Analyzed title reports and reconciled tax/HOA/fees for purchase and refinance loans
  • Worked various reports to be escalated to closing VP's and upper management daily

Education

Outsourcing

LinkedIn , Online
04.2023

Management Skills

Harvard Manage Mentor, Online
07.2018

Certificate of completion in the esthetics -

Carsten Institute, Tempe, Arizona
07.2002

Skills

  • Computer Skills
  • Adobe Acrobat, Black Knight, MS Office, MPX, RCO, MPX, Salesforce, Excell, Word, Outlook, WooSender, Go High Level
  • General Skills Bilingual and strong communication skills

Timeline

Director of Operations and Business Development - Call Geeks
03.2023 - 08.2023
Acquisition Manager - National Cash Offer
01.2023 - 03.2023
Home Lending Advisor - JP Morgan Chase
07.2019 - 10.2022
Sr. Operations Specialist II - JP Morgan Chase
10.2009 - 07.2019
LinkedIn - , Outsourcing
Harvard Manage Mentor - , Management Skills
Carsten Institute - Certificate of completion in the esthetics,

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Mariana IslasOperations Manager